Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

ROWENA BERONILLA

Alfred Cove,WA

Summary

Customer-oriented, strategic-thinking sales professional with over 11 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.

Overview

21
21
years of professional experience

Work History

Pharmacy Assistant

WIZARD PHARMACY GARDEN CITY BORAGOON 6154
Alfred Cove, WA
- Current
  • Assists pharmacists in preparing and dispensing medications, ensuring accuracy and compliance with regulations
  • Maintaining inventory of medications and shop items
  • Monitor stock levels, and place orders for replenishment to ensure availability
  • Invoicing accounts payables, internal transfers within store branches
  • Checking the expiration dates of medications, remove expired stock, and ensure that all medications are stored properly
  • Providing excellent customer service by answering inquiries, assisting customers with their needs, and handling cash transactions at the register
  • Adhering to pharmacy regulations, ethical standards, and patient confidentiality guidelines to maintain a high level of professionalism.

Disability Support Worker

ST JUDE’S HEALTH CARE SERVICES – DISABILITY
Kewdale, WA
07.2022 - 08.2022
  • Provided emotional support to individuals with physical or mental disabilities.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Organized recreational and educational activities for clients according to individual needs.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.
  • Developed strategies to help individuals cope with their disability.
  • Maintained records of services provided, client progress, and goals achieved.

OFFICE ASSISTANT

JFK Electrical Solar & Air
Greenfields, WA
11.2020 - 02.2022
  • Greeted visitors, determined their needs and directed them to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Assisted with special projects as needed by researching information on the internet or through other sources.
  • Maintained an organized filing system of paper documents and electronic files.
  • Copied, sorted and filed records of office activities and business transactions.
  • Coordinated travel arrangements for office personnel.

CONSOLE OPERATOR

Puma Energy
Meadow Springs, WA
11.2020 - 07.2021
  • Assisted customers with pump selection and payment options.
  • Operated cash register, processed payments, and balanced drawer daily.
  • Provided fuel information to customers and answered questions regarding products or services.
  • Ensured safety procedures were followed in accordance with OSHA regulations when handling hazardous materials such as fuel or cleaning supplies.
  • Recorded all inventory transactions accurately on computer system.
  • Monitored security cameras to ensure safety of employees and customers.
  • Attended to gas spills and accidents promptly and according to established guidelines.

DINING SERVER

McNamara Lodge - Royal Australian Airforce Association (RAAFA INC)
Meadows Spring, WA
10.2018 - 10.2020
  • Set up tables and counters to prepare dining and serving areas.
  • Assisted in the preparation of food items according to recipes and menus.
  • Maintained cleanliness and safety standards in work areas, including floors, equipment, utensils, dishes, and refrigerators.
  • Checked temperatures of cooked foods using thermometers to ensure safe consumption.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.

WAITSTAFF

TAO Café
Mandurah, WA
06.2018 - 10.2018
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Answered questions about menu selections and made recommendations when requested.
  • Processed payments accurately using cash registers or point-of-sale systems.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Complied with health department regulations regarding sanitation standards when handling food items.

PHARMACEUTICAL SALES REPRESENTATIVE

UNITED LABORATORIES INC. (UNILAB)
Mandaluyong, Philippines
02.2006 - 08.2017
  • Developed and implemented sales strategies to increase market share of product portfolio.
  • Conducted in-depth analysis of customer needs and preferences to identify potential business opportunities.
  • Created and maintained relationships with key stakeholders, including medical professionals, healthcare providers, and pharmaceutical distributors.
  • Provided detailed product presentations to customers on a regular basis to promote products and services.
  • Identified new target markets for existing products and developed marketing plans for launching new products into the marketplace.
  • Monitored competitor activities and provided competitive intelligence reports to management team.
  • Negotiated contracts with clients regarding pricing, discounts, rebates, terms.
  • Tracked sales activity using CRM software tools and reported results on a daily basis.
  • Participated in professional development programs aimed at improving skillset required for success in the role.
  • Planned promotional events such as seminars or webinars focused on educating customers about our products and services.
  • Educated clients on product benefits and provided demonstrations.
  • Achieved territory, individual and company goals for call metrics, sample distribution, market share and sales.
  • Implemented and developed strategic business plans.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.

TECHNICAL SUPPORT REPRESENTATIVE

RMH TELESERVICES ASIA PACIFIC INC.
Quezon City, Philippines
02.2005 - 11.2005
  • Provided technical assistance to customers through phone, email and chat support for MSN (Microsoft Network) clients.
  • Troubleshot customer inquiries related to software and hardware issues.
  • Resolved escalated customer service issues in a timely manner.
  • Assisted customers with installation of new hardware and software applications.
  • Maintained detailed records of customer interactions and transactions.
  • Identified potential areas for improvement in existing products or services.
  • Monitored customer feedback to ensure high levels of satisfaction.
  • Created reports on customer complaints and feedback for management review.
  • Ensured compliance with company policies and procedures regarding technical support operations.

TECHNICAL SUPPORT REPRESENTATIVE

LINK2SUPPORT INC.
Eastwood Libis QC, Philippines
07.2003 - 01.2005
  • Served as first point of contact for incoming technical service calls and emails for Linksys Clients.
  • Demonstrated advanced product knowledge to solve customer issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained records of data communication transactions, problems and remedial actions or installation activities.
  • Evaluated software or hardware to recommend improvements or upgrades.

Education

CERTIFICATE III in Community Pharmacy -

JUST CAREERS TRAINING (LICENCES4WORK)
09.2023

BACHELOR OF SCIENCE MAJOR IN COMPUTER SCIENCE -

SAN SEBASTIAN COLLEGE – RECOLETOS DE MANILA
03.2003

SECONDARY SCHOOL -

COLEGIO DE SAN CLEMENTE
03.1999

Skills

  • Business growth and retention
  • Territory Development
  • Customer Engagement
  • Customer Relationship Management
  • Product Promotions

Accomplishments

PHARMACEUTICAL SALES ACHIEVEMENTS

Top 10 Brand Sales Awardee 2016

Top Sales Team Awardee 2014

Top Sales Team Awardee 2009

References

References available upon request.

Timeline

Disability Support Worker

ST JUDE’S HEALTH CARE SERVICES – DISABILITY
07.2022 - 08.2022

OFFICE ASSISTANT

JFK Electrical Solar & Air
11.2020 - 02.2022

CONSOLE OPERATOR

Puma Energy
11.2020 - 07.2021

DINING SERVER

McNamara Lodge - Royal Australian Airforce Association (RAAFA INC)
10.2018 - 10.2020

WAITSTAFF

TAO Café
06.2018 - 10.2018

PHARMACEUTICAL SALES REPRESENTATIVE

UNITED LABORATORIES INC. (UNILAB)
02.2006 - 08.2017

TECHNICAL SUPPORT REPRESENTATIVE

RMH TELESERVICES ASIA PACIFIC INC.
02.2005 - 11.2005

TECHNICAL SUPPORT REPRESENTATIVE

LINK2SUPPORT INC.
07.2003 - 01.2005

Pharmacy Assistant

WIZARD PHARMACY GARDEN CITY BORAGOON 6154
- Current

CERTIFICATE III in Community Pharmacy -

JUST CAREERS TRAINING (LICENCES4WORK)

BACHELOR OF SCIENCE MAJOR IN COMPUTER SCIENCE -

SAN SEBASTIAN COLLEGE – RECOLETOS DE MANILA

SECONDARY SCHOOL -

COLEGIO DE SAN CLEMENTE

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