Rowena Ferrer
5 Palmer Place, Blacktown ,NSW
Summary
Reliable member of the team. Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Professional care provider equipped to support and enhance patient well-being. Demonstrates strong team collaboration, adaptability, and reliable performance. Skilled in patient assistance, communication, and maintaining compassionate environment. Focused on delivering results and meeting individual needs efficiently. Experienced with client care and support, ensuring their comfort and well-being. Utilises effective communication and problem-solving skills to address client needs. Track record of working collaboratively within team to adapt to changing situations and deliver compassionate care.
Overview
10
10
years of professional experience
Work History
Homemaker/Team Leader
Uniting Care
05.2017 - Current
- Defined clear performance goals for the team, tracked progress diligently, and offered helpful critique.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Facilitated conflict resolution among team members, enhancing a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Care Service Employee
Uniting Care
02.2015 - 03.2017
- Delivered outstanding service, resulting in enhanced customer contentment.
- Demonstrated adaptability by effectively managing diverse patient populations with varying levels of care requirements.
- Ensured timely communication of relevant patient updates with other members of the healthcare team, fostering a coordinated approach to care delivery and enhancing overall effectiveness.
- Adhered to strict infection control guidelines, minimizing the spread of illness among patients and staff members alike.
- Administered medications as prescribed, closely monitoring patients for any adverse reactions or side effects.
- Improved patient satisfaction by providing compassionate care and addressing individual needs.
Education
Health Services Assistant In Acute Care - Nursing
TAFE NSW
NSW10.2015
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Team supervision
- People management
- Documentation and reporting
- Performance improvement
- Complex Problem-solving
- Goal setting
- Overseeing daily activities
- Quality improvement
- Conflict resolution
- Mentoring
- Daily workflow improvement
- Safety
- Leading team meetings
- Relationship building
- Staff education and training
- Client support
- Client service
- Issue resolution
- Complaint resolution
- Giving constructive feedback
- Feedback delivery
- Onboarding and orientation
- Verbal and written communication
- Client communication
- Task delegation
- Leadership
- Time management
- Active listening
- Decision-making
- Excellent communication
- Written communication
Timeline
Homemaker/Team Leader
Uniting Care
05.2017 - Current
Care Service Employee
Uniting Care
02.2015 - 03.2017
Health Services Assistant In Acute Care - Nursing
TAFE NSW
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