Rowena Martin
Spring Hill,QLD
Summary
Dedicated and compassionate Registered Nurse (RN) now retired from this field. Varied roles and positions over a 50 year working life. Proven to remain calm under pressure and skillfully handle difficult patients and customers, experiencing highly stressful and sometimes daunting situations. Consistently developing strong relationships with patients and customers through empathetic communication, respectful attitude and excellent customer service, great problem solving skills, and a high degree of patience .
Overview
8
8
years of professional experience
Work History
Registered Nurse
City Fertility Centre
11.2014 - 05.2022
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Educated patients, on diagnosis and prognosis, treatment options, medication administration ,and management and lifestyle options.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple medical issues, phobias, or geographical isolation .
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Education
No Degree - Diploma of Nursing
Princess Alexandra Hospital
Annerley, QLD06.1978
Skills
I have worked for 41 years as a Registered Nurse, both in Public and Private Hospitals, as a Phlebotomist, Practice manager for an Eye Surgeon and finally as a Fertility Nurse for several companies This last field of nursing lasted for 16 years and I retired in 2022
At one stage I left nursing to run the Nerang Swimming Pool and Laurie Lawrence Swim School My husband was the manager, and I was the Office Manager, where I did rosters, paid our 12 employees, ordered stock, handled monies and dealt with both the public pool users and private learn to swim patients Many problem solving skills, great customer service and endless patience required in all my working roles ,
Timeline
Registered Nurse
City Fertility Centre
11.2014 - 05.2022
No Degree - Diploma of Nursing
Princess Alexandra Hospital
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