Summary
Overview
Work History
Education
Skills
Timeline
Heartest Award
Generic

Rowena Migliorini

Port Douglas

Summary

Dynamic Housekeeping Supervisor with a proven track record at Pullman, enhancing guest satisfaction through effective staff training and meticulous room inspections. Skilled in cleaning and sanitation, I foster a collaborative environment that prioritizes quality service and compliance with health standards, leading to increased positive feedback and operational efficiency.

Offering strong work ethic and passion for maintaining clean and orderly spaces, eager to learn and develop in this environment. Contributes solid understanding of cleaning procedures and safety regulations. Ready to use and develop organizational and team management skills in housekeeping role.

Overview

2026
2026
years of professional experience

Work History

Housekeeping Supervisor

Pullman
2024 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Completed schedules, shift reports, and other business documentation.

Housekeeping Room Attendant

Pullman
2022 - Current
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Education

GED -

Gold Coast Institute
Gold Coast, QLD
01-2018

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Training and mentoring
  • Staff scheduling
  • Cleaning techniques
  • Staff training and development
  • Health and safety compliance
  • Task delegation
  • Cleaning bathrooms
  • Department coordination
  • Cleaning practices
  • Vacuuming and sweeping
  • Workload prioritization
  • Quality improvements
  • Customer relationship management
  • Sanitation standards
  • Sorting and washing laundry
  • Chemical handling
  • Folding clean laundry
  • Window cleaning
  • Waste disposal
  • Report generation
  • Inter-department collaboration
  • Dusting furniture
  • Regulatory compliance
  • Housekeeping
  • Team building
  • Staff motivation
  • Maintenance coordination
  • Room occupancy verification
  • Laundry operations
  • Room inspection
  • Cost reduction strategies
  • Problem-solving
  • Team guidance and motivation
  • Employee training and development
  • Clear communication
  • Work inspection
  • Staff training
  • Complaints handling
  • Employee work scheduling

Timeline

Housekeeping Supervisor

Pullman
2024 - Current

Housekeeping Room Attendant

Pullman
2022 - Current

GED -

Gold Coast Institute

Heartest Award

Heartist of the Month

Outstanding performance, kindness, hard work, dedication and reflecting People want the Real Deal Principle 2

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Rowena Migliorini