Rowena Molina
Alice Springs NT
Summary
Committed job seeker with a history meeting company needs with consistent and organised practices. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Reliable team player committed to achieving positive outcome. Willingness to take on added responsibilities to meet team goals. Experienced in handling customer interactions and maintaining customer satisfaction.
Overview
18
18
years of professional experience
Work History
Court Officer
Attorney General's Department
02.2025 - Current
- Undertake the management and monitoring of courtroom activities, maintaining order and addressing disruptions as necessary to ensure the smooth running of all Court proceedings.
- Ensuring all court orders are processed accurately, in compliance with Local Court rules, regulations, practices, and procedures, liaising with Senior management and Judicial Officers for more complex matters.
- Facilitated smooth court proceedings by managing exhibits presented in courtrooms during hearings and maintaining effective communication with all parties involved.
- Called court to order / closing court and announced judges entrances, calling witnesses and defendants to appear between courts and holding facilities.
- Facilitated a positive work environment for court staff, fostering teamwork and collaboration to ensure seamless court operations.
- Sorted, stamped, and filed wide variety of legal and judicial materials.
- Provided exceptional customer service to all courthouse visitors, addressing inquiries promptly while maintaining confidentiality of sensitive information.
Orderly
Alice Springs Hospital
12.2022 - 02.2025
- Undertakes Controller position to ensure day to day management of staff and their assigned task while maintaining the efficiency of daily operations by taking initiative in performing necessary task without direct supervision from the Supervisor and Direct Line Manager.
- Coordinated with other staff members such as doctors, practitioners, specialists, nurses, technicians and ward clerks as required.
- Transported medical equipments, supplies, patient files, medications, forms and specimens between different departments and laboratories.
- Attends emergency cardiac arrest calls, fire and any urgent situations within the hospital.
- Facilitated transport of patients in wheelchairs or movable beds to various departments within the hospital for appointments, tests, and treatments, enhancing operational efficiency in care delivery while adhering to safety protocols.
- Collaborated with hospital wards and multidisciplinary teams to streamline patient discharge processes by strengthening communication between hospital departments.
- Ensures efficiency by participating in mandated and regular training.
Environmental Services Housekeeper
Alice Springs Hospital
12.2013 - 10.2022
- Maintained cleanliness and sanitation standards in patient areas, ensuring compliance with health regulations.
- Operated cleaning equipment such as industrial vacuums, floor scrubbers and floor polishers efficiently to enhance productivity and maintain facility hygiene.
- Utilized chemical and cleaning equipments to meet facility's predetermined sanitation and cleanliness quality standards.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Assisted in training new hires on proper procedures, safety guidelines, and equipment usage to ensure consistency across the team.
- Documented and reported necessary facility and building repairs observed.
- Collaborated with department supervisors to identify areas for improvement in housekeeping processes and implement changes as needed.
Restaurant Supervisor
Hanuman Restaurant
02.2008 - 09.2013
- Supervised daily restaurant operations, ensuring seamless service and adherence to quality standards.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining areas.
- Coordinated with kitchen employees and front of the house personnel to consistently drive smooth operations.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Managed and tracked inventory control and notified management of supply needs for optimal service standards, reducing waste and optimizing resources allocation.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Rapidly identified and addressed customer complaints to ensure customer satisfactions and service delivery to strengthen customer loyalty.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Assisted in creating and deploying successful strategies to boost restaurant performance.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
Education
Office Management
Systems Technological Institute
Antipolo, Philippines03-2000
Skills
- Communication and listening skills
- Self-directed and motivated
- Knowledgeable of Basic Computer Programs
- Medical Setup
- Emergency Response ( Basic Life Support )
- Information Protection/ Privacy
- Current OCHRE Card Holder
- Exposed to writing and answering emails, receiving phone calls and inquiries
- Cultural awareness and sensitivity
- Adaptability, productivity, tolerance and organization
- Knowledgeable in Infection Prevention
Timeline
Court Officer
Attorney General's Department
02.2025 - Current
Orderly
Alice Springs Hospital
12.2022 - 02.2025
Environmental Services Housekeeper
Alice Springs Hospital
12.2013 - 10.2022
Restaurant Supervisor
Hanuman Restaurant
02.2008 - 09.2013
Office Management
Systems Technological Institute