Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Rowena Sharma

Passenger Service Agent
Bexley,New South Wales

Summary

  • Diligent Customer Service Agent with background in passenger service, specializing in ensuring smooth travel experiences for customers. Successfully managed check-in procedures, contributed to positive customer feedback, and resolved service issues efficiently.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Lounge Attendant position. Ready to help team achieve company goals.
  • Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
  • Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Passenger Service Agent

Menzies Aviation
02.2020 - Current
  • Maintained up-to-date knowledge of airline policies and procedures, including Dangerous Goods Awareness, travel documents information and airport security rules to provide top-quality service.
  • Resolved passenger issues particularly with flight disruptions with empathetic communication and problem-solving techniques.
  • Delivered excellent customer service under high-pressure situation while maintaining a presence of mind throughout daily operations.
  • Assisted passengers with check-in and boarding processes observing compliance with airline policies while prioritising safety and security.

Early Childhood Educator Assistant

KCAC Kingsgrove Community Aid Centre Incorporated
11.2017 - 08.2019
  • Participated in ongoing professional development opportunities such as child protection laws, first aid trainings to stay current with best practices in early childhood education.
  • Assisted children with daily after-school activities, crafts and games while creating safe and warm environment for children.
  • Observed strict adherence to licensing standards by following safety procedures, food preparation guidelines and sanitation practices.
  • Supervised children within the premises at all times ensuring safety and well being.
  • Maintained constant communication with team to keep an accident free environment.

Early Childhood Educator Assistant

Victoria Park Montessori Academy Childcare Centre
05.2016 - 11.2017
  • Established a strong relationship with children adhering to the centre's philosophy and guidelines, as well as keeping the children's guardians up-to-date with their child's daily activities and progress.
  • Assisted children in their daily routines such as meal-time while allowing independence and autonomy in children.
  • Supported early language development through storytelling, fun games and engaging children in music and interactive communications.
  • Collaborated with team leader to develop an inclusive curriculum that met the diverse needs of children under our care.
  • Participated in ongoing professional development opportunities to stay current on best practices within early childhood education.

Education

Early Childhood Care And Education Certificate III

TAFE NSW
Sutherland, NSW
02-2019

Bachelor of Arts - Political Science

Far Eastern University
Manila, Philippines
03-1991

Skills

  • Flight Controller
  • VIP support
  • Coordinating/Supervising Check-in procedures
  • Boarding Gate Supervision
  • Mobility Aid/ Passengers with Special Needs
  • Baggage Handling
  • Documentation verification
  • Liaising with Basement/Ramp Agents
  • Multitasking Abilities
  • Language Proficiency

Languages

Filipino
Native or Bilingual
Japanese
Native or Bilingual

Interests

Health and Physical/Spiritual Wellness

Timeline

Passenger Service Agent

Menzies Aviation
02.2020 - Current

Early Childhood Educator Assistant

KCAC Kingsgrove Community Aid Centre Incorporated
11.2017 - 08.2019

Early Childhood Educator Assistant

Victoria Park Montessori Academy Childcare Centre
05.2016 - 11.2017

Early Childhood Care And Education Certificate III

TAFE NSW

Bachelor of Arts - Political Science

Far Eastern University

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Rowena SharmaPassenger Service Agent