Rowland Fischer
Bayview,NSW
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients, teams and business audiences. Quick-learning with excellent multi-tasking and creative problem-solving skills to address business challenges.
Overview
16
16
years of professional experience
Work History
Accommodation Manager EL1
Department Prime Minister & Cabinet
05.2023 - Current
- Founded a team designated with planning accommodation for the 2024 ASEAN Special Summit
- Produced project plans for the procurement and management of Summit accommodation
- Established relationships with key stakeholders
- Developed and managed risk management structure, contingency plans and operational procedures
- Drafted job descriptions and duty statements
- Analyzed contract costs and budgeting reports
- Developed training materials
- Cross-trained existing employees
- Resolved issues escalated to the Event Operation Centre as a Level 2 decision maker
- Conducted post-event evaluations to identify areas for improvement for future Summits.
Founder
Take A Weigh
09.2020 - Current
- Established a successful business by identifying market needs and developing solutions
- Conducted target market research to scope out industry competition and identify trends.
- Monitored key business risks and established risk management procedures
- Implemented efficient operational processes to optimize productivity
- Created and monitored promotional approaches to increase sales and profit levels
- Established and maintained strong relationships with customers and strategic partners
Co Founder
The Muesli Bar
09.2013 - 11.2019
- Co-founded an innovative breakfast cereal business
- Drove company expansion into new markets, increasing overall brand visibility and recognition.
- Streamlined operational processes for improved efficiency and cost reduction.
- Formulated and executed strategic initiatives to improve product offerings.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
- Conducted target market research to scope out industry competition and identify trends.
- Provided strategic direction for product development, resulting in high-quality offerings that resonated with customers needs and preferences
- Developed marketing materials and campaigns to boost brand awareness and customer engagement
- Communicated business performance, forecasts and strategies to partners
- Recruited, interviewed and hired new staff members
General Manager
Diplomat Hotel
04.2013 - 04.2018
- Oversaw financial management, including budgeting, forecasting, and cost control measures
- Ensured compliance with industry regulations as well as health and safety guidelines
- Spearheaded the development of new policies and procedures to address evolving industry trends
- Maximized revenue generation through strategic room pricing and inventory management
- Increased hotel occupancy through effective marketing strategies, partnerships and revenue management
- Collaborated with sales team on targeted campaigns for low-occupancy periods.
- Conducted regular performance evaluations with staff to encourage professional growth and development
- Maintained payroll and benefits across various sites
- Maintained human resources regulatory compliance with local, state and federal laws
- Fostered a positive work environment by promoting teamwork, open communication, and continuous employee development opportunities
- Launched successful loyalty strategies to retain customers and boost repeat business
- Provided strategic direction, business plans and budgets for food and beverage outlets
Project Officer APS6 (Contract)
Department of Defence
04.2012 - 12.2012
- Developed and monitored project schedules, budgets and objectives for successful completion
- Monitored project progress, identified risks and took corrective action as needed
- Facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Conducted post-project evaluations to identify areas for improvement
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
Project Officer APS6 (Contract)
DPMC - CHOGM 2011 Taskforce
12.2010 - 12.2011
- Designed and managed processes for tracking and monitoring accommodation team performance
- Mitigated risks by analyzing contracts potential impacts and avoiding unfavourable terms
- Facilitated communication between internal and external partners
- Cultivated strong relationships with vendors and partners supporting administrative operations
- Developed plans and materials for staff onboarding
- Managed Leader hotel operations
Business Development Manager, Canberra
Accor Hotels
02.2009 - 11.2010
- Negotiated and closed long-term agreements with new clients
- Managed accounts to retain existing relationships and grow market share
- Established relationships with key decision-makers to promote growth and retention
- Developed customized solutions for clients based on their unique requirements
- Represented company and promoted products at conferences and industry events
- Collaborated cross-functionally with headquarters, regional and other teams nationally to leverage corporate relationships
Meetings & Events Executive
Novotel London St Pancras
12.2007 - 12.2008
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities
- Served as a liaison between internal operations departments ensuring seamless end-to-end management of client accounts
- Utilized CRM software to manage customer accounts and track performance metrics
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
Education
Certificate IV Hospitality
Reach Training
CanberraYear 12 Certificate
Daramalan College
Dickson, ACTProfessional Development
Skills
- Business operations
- Logistics
- Project Management
- Relationship Building
- Team Building
- Web Development
- Special Event Coordination
References
Mr Zachary Broomhall
Director, ASEAN 2024 Special Summit
0448 878 090
Timeline
Accommodation Manager EL1
Department Prime Minister & Cabinet
05.2023 - Current
Founder
Take A Weigh
09.2020 - Current
Co Founder
The Muesli Bar
09.2013 - 11.2019
General Manager
Diplomat Hotel
04.2013 - 04.2018
Project Officer APS6 (Contract)
Department of Defence
04.2012 - 12.2012
Project Officer APS6 (Contract)
DPMC - CHOGM 2011 Taskforce
12.2010 - 12.2011
Business Development Manager, Canberra
Accor Hotels
02.2009 - 11.2010
Meetings & Events Executive
Novotel London St Pancras
12.2007 - 12.2008
Certificate IV Hospitality
Reach Training
Year 12 Certificate
Daramalan College
Professional Development
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