Roxanne Clark
Gold Coast,QLD
Summary
Seasoned leader with a proven track record at Kmart Australia Limited, enhancing operational efficiency and team performance. Excelled in process implementation and fostering a positive work culture, achieving a 100% compliance audit score. Skilled in staff development and stakeholder engagement, I drive significant improvements in sales and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Co Manager
Peter Alexander Sleepwear
Broadbeach, QLD
08.2024 - Current
- Analyzed sales data to identify trends and areas for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved conflicts between employees in a professional manner.
- Monitored staff performance and addressed issues.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Recruited new staff members through job postings, interviews, and references checks.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
Area Manager
Lowes Manhattan
01.2023 - 08.2024
- In my current role as an area manager for Lowes Manhattan I manage 12 stores
- For a period of 6months I managed 17 stores whilst we were short of managers
- This included my own stores and stores in the greater Northern Brisbane area
- During my time at Lowes, I have built and maintained strong relationships with my peers, superiors and staff
- I have improved staff morale in my area due to my strong focus on people and people’s development
- I am responsible for overseeing each stores Sales and targets (KPIs), safety and wellbeing, remuneration, compliance, inventory and visual merchandising
- Supported sales team members to drive growth and development.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Cultivated positive rapport with associates and team leadership.
- Monitored and evaluated district performance to ensure goals were met.
- Revitalized underperforming teams and transformed profitability and productivity through targeted training.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Provided guidance on the implementation of new policies and procedures in stores.
- Implemented new processes and procedures tactfully and passionately.
- Maximized sales by effectively rolling out new incentive programs across regional stores.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Boosted team morale and overall revenue by creating sales contests.
- Built sales forecasts and schedules to reflect desired productivity targets.
Zone Support Manager
Kmart Australia Limited
01.2022 - 01.2023
- As zone support manager I have supported all new store managers and line managers to the business, supported recruitment to these roles and continue to mentor store managers and line managers
- Part of my role is looking at each stores area of opportunity and then supporting stores to achieve the required outcomes
- I report directly to the Zone manager giving weekly comprehensive reports on the stores actions and results
Store Manager
Kmart Australia Limited
01.2020 - 01.2023
- In my role as Store Manager at Southport I implemented all new processes, maintained and delivered to a high standard
- I developed many team members/LMITs and Line Managers within the Kmart business to a high standard, where many have gone onto higher roles
- I created a culture within the leadership and store teams where everyone felt part of a team and were valued
- I was also responsible for supporting my peers across the Zone when new processes were being rolled out Eg Decant, Sequence and AGPTS
- I travelled between stores completing Audits and presenting these to Zone Manager’s as well as the store leadership teams
- Having the opportunity to travel throughout the Zone and positively impact the implementation of these new processes; also allowed me the time to mentor and advise my peers who may have been struggling adapting to these changes
- I am responsible for overseeing all store operations, the safety and wellbeing of over 150 team members and 6 Managers
- Strict adherence to Processes, Compliance, Remuneration, Customer NPS and the Health, Safety and Wellbeing of my team are the highest priorities within my current role
- In a short time, I have been able to achieve 100% backfill, all loads fully decanted and sequenced within a 24hr time frame, whilst continually improving standards
- The store continues to achieve sales growth and improved NPS and I am proud of how far the team has progressed in such a short period of time
Operations Manager
Kmart Australia Limited
01.2011 - 01.2020
- As a Operations Manager I was responsible for leading a small team, focusing on compliance, Healthy and safety, payroll, accounts receivable, recruitment, cash management, inventory management and sales performance
- I have a passion for results, compliance and firmly believe that a store which is aesthetically pleasing will create stronger sales which in turn will allow greater stock replenishment
- Throughout my time as a Operations Manager, I streamlined the existing processes so that my team members could work efficiently and effectively within groups as well as independently
- This allowed me to invest time in supporting my peers with their development and I still retain these good relationships to this day
- One of he key highlights of my time as a Operations Manager was receiving a perfect audit score of 100% compliance
Education
High School Diploma -
Heathcote High School
Heathcote, NSW12-2007
Skills
- Process Implementation
- Team Liaison
- Feedback Provision
- Workforce Planning
- Roster Management
- Meeting Leadership
- Safety Compliance
- Return to Work Management
- Learning Management Systems
- Customer Service Metrics
- Diversity and Inclusion Advocacy
- Recruitment Initiatives
- Business Process Understanding
- Positive Work Culture Influence
- Video Conference Collaboration
- Sales Forecasting
- Customer Care Liaison
- Recruitment Management
- Compliance Audits
- Performance Management
- Coaching
- Code of Conduct Adherence
- Succession Planning
- Career Development
- Stakeholder Engagement
- Sales Monitoring
- Staff management
- Staff development
References
- Amanda Speechly, Kmart, 0410 370 339
- Jo Damon, Lowes, 0405 038 201
- Marco Openshaw, Lowes, 0499 117 272
References
References available upon request.
Timeline
Co Manager
Peter Alexander Sleepwear
08.2024 - Current
Area Manager
Lowes Manhattan
01.2023 - 08.2024
Zone Support Manager
Kmart Australia Limited
01.2022 - 01.2023
Store Manager
Kmart Australia Limited
01.2020 - 01.2023
Operations Manager
Kmart Australia Limited
01.2011 - 01.2020
High School Diploma -
Heathcote High School
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