Roxanne Crowe
Pingelly
Summary
Professional administrative specialist prepared for high standards and results-oriented work. Background in managing office tasks, coordinating schedules, and maintaining records. Focus on team collaboration and adaptability, ensuring reliable and flexible support. Proficient in organizational and communication skills valued by employers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relief Clerical Officer
WACHS Wheatbelt
10.2020 - 11.2024
- Ensured accurate medical records management to support patient care and compliance with regulations.
- Performed general clerical duties, enhancing office efficiency and administrative support for healthcare teams.
- Coordinated patient-assisted travel arrangements, facilitating access to necessary medical services and appointments.
- Managed accounting tasks, contributing to accurate financial reporting and budget management for the department.
- Ordered equipment, supplies, and stationery, ensuring availability of essential resources for daily operations.
- Maintained patient confidentiality, adhering to legal and ethical standards in handling sensitive information.
- Provided exceptional customer service at the reception, creating a welcoming environment for patients and visitors.
- Assisted in training new staff on clerical procedures and patient interaction protocols, promoting team competency.
CHSP Coordinator
WACHS Wheatbelt
06.2020 - 07.2023
- Ensured comprehensive patient care through coordinated and timely health plans.
- Enhanced service delivery by maintaining effective communication with all stakeholders.
- Optimized patient outcomes by collaborating with multidisciplinary healthcare teams.
- Streamlined processes by implementing best practices in care coordination.
- Facilitated client feedback to assess service needs and improve provision.
- Liaised with Health Service Manager to deliver cost-effective and appropriate services.
- Directed staff to execute client services in accordance with established care plans.
- Ensured responsive services by cooperating with providers to meet client needs.
- Promoted community awareness of Boddington Commonwealth Home Support Program services.
- Prepared staff with necessary skills and equipment for safe, competent service delivery.
Clerical Officer
WACHS Wheatbelt
04.2024 - 04.2025
- Delivered exceptional visitor service, enhancing overall customer experience.
- Managed switchboard operations, directing calls and relaying service availability.
- Scheduled outpatient appointments and coordinated room bookings for health professionals.
- Ensured accurate data entry into databases, maintaining organizational information integrity.
- Compiled end-of-month financial reports and distributed them to relevant personnel.
- Supported health manager in onboarding new employees, facilitating smooth transitions.
Digital Medical Records Audit Assistant
WACHS Wheatbelt
06.2025 - 10.2025
- Ensured timely completion of audits by coordinating scheduling and logistics.
- Enhanced accessibility of audit findings through effective documentation management.
- Verified accuracy and compliance of audit data while assisting in report preparation.
- Streamlined organization and retrieval of audit records by developing filing systems.
- Fostered collaboration on audit projects through improved communication between teams.
- Reduced administrative errors in documentation workflows by implementing process improvements.
Aged Care Administration Assistant
WACHS Wheatbelt
10.2025 - Current
- Enhanced audit report quality by detailing findings and actionable recommendations.
- Ensured regulatory compliance through thorough audits of financial practices.
- Effectively prioritized tasks to meet deadlines without sacrificing work quality.
- Identified risks and errors, proposing corrective actions to management.
- Monitored progress of corrective actions and reported completion status.
- Delivered strategic feedback to management based on assessment outcomes.
Education
No Degree -
Collie Senior High School
Collie, WASkills
- Complex Problem-solving
- Front office management
- Opening and closing procedures
- Mail handling
- Data analysis
- Supply restocking
- Organization and prioritization
- Scheduling appointments
- File and records maintenance
- Confidentiality handling
- Document management
- Microsoft applications proficiency
Administrative Skills
- Meeting coordination
- Confidential and discreet
- Positive attitude
- Time management
- Customer service
- Valid Driver's license
- Verbal and written communication
- Prioritizing work
- Data collection
- Medical terminology
- Appointment scheduling
- Invoice processing
- Medical records management
Certification
- Certificate 111 in Aged Care - Australian Medical Association
- Senior First aid certificate - ST John Ambulance
HOBBIES AND PERSONAL QUALITIES
Scrapbooking, spending time with my family and friends, camping. I am outgoing, dedicated, helpful, honest and hardworking.
Timeline
Aged Care Administration Assistant
WACHS Wheatbelt
10.2025 - Current
Digital Medical Records Audit Assistant
WACHS Wheatbelt
06.2025 - 10.2025
Clerical Officer
WACHS Wheatbelt
04.2024 - 04.2025
Relief Clerical Officer
WACHS Wheatbelt
10.2020 - 11.2024
CHSP Coordinator
WACHS Wheatbelt
06.2020 - 07.2023
No Degree -
Collie Senior High School