Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Roxanne Curren

Waurn Ponds,VIC

Summary

Experienced Customer Service Manager bringing 20+ years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

22
22
years of professional experience

Work History

Customer Support Manager

Aussiewide Financial Services
Geelong, Vic
08.2020 - Current
  • First point of contact with all new clients.
  • Appointment booking for all Mortgage Broker staff and constant monitoring to follow up of all document collection.
  • Settlement Bookings involving liaison with lenders, conveyors, brokers and clients for smooth time-effective lending experience.

Customer Advisor/Lending Officer

NAB
Geelong, Vic
12.2001 - 08.2020
  • Provided exceptional Customer Service in multiple busy banking branches throughout Geelong region, as highly responsible key/Safe combination holder.
  • Provided intensive training and support to many staff, ensuring accurate policy procedures are followed, through auditing.
  • Provided advice and lending options, with high confidentiality.

Prison Officer

Department Of Justice - H.M. Prison Barwon
Lara, VIC
10.1999 - 12.2001
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.

Education

Integration Aide Course - Education

Deakin University
Geelong, VIC
09.2015

Unit VBN412 - Work With Students With Special Needs

Gordon Institute of TAFE
Geelong, VIC
08.2009

High School Diploma -

Grovedale College
Geelong
11.1992

Skills

  • Time Management
  • Customer Service
  • Relationship Building
  • Operating Procedures and Policies
  • Staff Training and Development
  • Verbal and Written Communication
  • Sales Targeting
  • Appointment Scheduling
  • Data Confidentiality
  • Customer Portfolio Management

Additional Information

I have eagerly and happily volunteered my time at Barwon Valley School, assisting in many activities throughout the school.

This was an ongoing, weekly volunteer position I held over a number of years that I found hugely rewarding.

I have volunteered as a classroom helper at my childrens Primary School, over every year level of their education.

This includes assisting with reading programs, giving extra support to children in numerous tasks and sporting events.

As a parent helper on the fundraising commitee, I have assisted in many successful fundraising activities.

Timeline

Customer Support Manager

Aussiewide Financial Services
08.2020 - Current

Customer Advisor/Lending Officer

NAB
12.2001 - 08.2020

Prison Officer

Department Of Justice - H.M. Prison Barwon
10.1999 - 12.2001

Integration Aide Course - Education

Deakin University

Unit VBN412 - Work With Students With Special Needs

Gordon Institute of TAFE

High School Diploma -

Grovedale College
Roxanne Curren