Roxanne Hall
Lang Lang
Summary
Dynamic professional with extensive experience in hospitality and retail, notably at McDonald's, where I excelled in leadership development and employee retention. I have a proven ability to enhance customer service and operational efficiency through effective inventory management and team collaboration. Committed to maintaining high standards of safety and quality in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cafe Worker
cafe
11.2024 - 02.2025
- I took on a role over the summer to assist a large capacity (300pax) café and event centre running their operations over the summer holidays, I assisted with inventory and stock control.
- With experience with rosters, I did also take on the responsibility of managing the roster of 30 + front of house team members.
- Performed frequent checks to maintain consistently high quality of food preparation and service.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
Assistant Store Manager
Best Friends
03.2024 - 09.2024
- My role as Assistant Store Manager for a pet store was valuable in learning about inventory and communication with many suppliers for the sales and profitability of the business, as well as sales and planograms for the store promotions.
- I was doing weekly area stocktakes, and I ran store stocktakes when necessary.
- I became skilled in Pronto, for both front of house and back of house.
- I also had a valuable experience communicating with sales representatives and learned a great amount of knowledge about the pet industry, as well as health and nutrition for animals of all sizes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
People Performance Department Manager
McDonalds
12.2022 - 07.2024
- After rejoining McDonald's in December 2022 as a shift manager, I was quickly promoted and took on the role of the store's People Performance Department Manager in June 2023. My role consisted of recruiting new employees to meet job requirements, which usually meant maintaining numbers between 190 and 200 crew members. managing the uniform budgets, troubleshooting with smart recruiters, and our onboarding system.
- My role also consists of ensuring our crew is receiving the correct training shifts and providing any additional support; I ensure all our crew coaches are up to date with the current procedures.
- I had a large role in the safety of our store, where I coordinate monthly meetings with our safety squad, discuss any hazards that have been logged on Done Safe, and listen to the crew members' suggestions and concerns regarding any safety issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
Guest Service Agent
Quest Frankston on the Bay
06.2022 - 06.2023
- Within my time at Quest, I have expanded my knowledge in administration and computer skills.
- My role is to ensure all guests are checked in and out of their rooms in a seamless way, to handle large amounts of EFTPOS transactions, and effectively produce night audit reports on behalf of the company.
- I have developed knowledge in creating bookings for guests via RMS, and ensuring their needs and requirements have been met.
- I have assisted with the training of new staff for the company, passing on my knowledge and teaching them the procedures in place for the property.
- I have also, on occasion, taken on a night manager role, where I would stay on site and assist with any overnight issues that may arise.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- During my time at reception, I have spent brief periods assisting in housekeeping to ensure that rooms are clean to the Quest standard.
Management
McDonalds
01.2022 - 06.2022
- I got promoted to a management position, during which I took on an additional responsibility to organize and coordinate a fast-paced environment with groups of up to 35 people at a time.
- I have completed food safety drills and am able to effectively ensure that all food served is of the highest quality.
- Within my McDonald's training, I also have fire safety drills, first aid courses, and have learned how to effectively handle a power outage and emergency situations.
- I have experience with POS, and I have troubleshot issues with EFTPOS and POS in the event of a failure.
- I have experience handling large amounts of money, as well as administrative roles, as a manager.
- Prepared reports on production output, costs, waste management practices. for senior management review.
- Assisted customers with product selection, inquiries, and complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Crew Member, Barista Crew Coach
McDonalds
12.2018 - 01.2022
- I had the privilege of being a crew coach at McDonald's, where I was responsible for training new employees, as well as maintaining general crew and barista roles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Interacted pleasantly with guests to deliver quality customer service.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Bachelor of Business -
Swinburne University of Technology
Melbourne, VIC07-2028
3 day – Developing the Leader in Me -
McDonald’s
Collingwood, VIC12.2024
3 day - Advancing your leadership -
McDonald’s
Collingwood, VIC12.2023
Leadership Transitions - Leadership Transitions And Fire Training
Mcdonalds (shift Manager Training)
12.2022
Year 12 VCE -
Koo Wee Rup Secondary College
12.2021
Skills
- Teamwork and collaboration
- Customer service
- Hiring procedures
- Leadership development
- Inventory management
- Safe food handling
- POS system operation
- Workplace safety
- Hospitality and accommodation
- Barista techniques
- Employee retention
- Staff supervision
- Flexible schedule
- Punctual and reliable
Certification
- I hold a valid RSA certificate in Victoria
References
Melissa Dunmall, Property Manager, Quest Frankston on the Bay | Manager.fob@questapartments.com.au
Tayla Degroot, Store Manager, Clyde North McDonald's | tayla.degroot@au.stores.mcd.com
Timeline
Cafe Worker
cafe
11.2024 - 02.2025
Assistant Store Manager
Best Friends
03.2024 - 09.2024
People Performance Department Manager
McDonalds
12.2022 - 07.2024
Guest Service Agent
Quest Frankston on the Bay
06.2022 - 06.2023
Management
McDonalds
01.2022 - 06.2022
Crew Member, Barista Crew Coach
McDonalds
12.2018 - 01.2022
Bachelor of Business -
Swinburne University of Technology
3 day – Developing the Leader in Me -
McDonald’s
3 day - Advancing your leadership -
McDonald’s
Leadership Transitions - Leadership Transitions And Fire Training
Mcdonalds (shift Manager Training)
Year 12 VCE -
Koo Wee Rup Secondary College
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