Roxanne Hearle
Low Intensity CBT Coach
Gold Coast
Summary
A self-motivated, compassionate professional with a proven track record of effective results and positive outcomes with clients and programs. A natural leader and mentor with experience in providing guidance as a LiCBT Coach, LiCBT Clinical Supervisor and Manager. Detail-oriented with a strong sense of work ethic and integrity when dealing with clients and data.
Overview
18
18
years of professional experience
6
6
Certifications
Work History
LiCBT Clinical Supervisor
CBT Institute
08.2022 - Current
- Provide weekly supervision to new and experienced LiCBT Coaches
- Ensure compliance by conducting regular audits of clinical records and procedures.
- Ensure fidelity to evidence based practices
- Foster an atmosphere of trust through empathic understanding, honesty and respect
- Provide support, give feedback and challenge supervisee's practice.
- Ensure supervisee's are practicing ethically and within professional boundaries
- Sharing information,knowledge and skills
NewAccess Coach - Comcare
Richmond Fellowship Of Queensland
09.2020 - Current
- Conduct client-centered functional assessments
- Deliver low intensity CBT interventions through guided self-help
- Employ micro-counselling skills to engage with clients both via phone and video conference
- Monitor client progress through standardised psychological measures
- Provide psycho-education and support for evidence based low intensity psychological interventions
- Ensure the maintenance, accuracy and confidentiality of clinical records including client files, program reporting and data collection.
NewAccess Coach - Gold Coast
Bolton Clarke & Primary & Community Care Services
02.2018 - 09.2020
- Conduct client-centered functional assessments
- Deliver low intensity CBT interventions through guided self-help
- Employ micro-counselling skills to engage with clients both via phone, video conference and face to face.
- Monitor client progress through standardised psychological measures
- Provide psycho-education and support for evidence based low intensity psychological interventions
- Ensure the maintenance, accuracy and confidentiality of clinical records including client files, program reporting and data collection
- Actively participating in community engagement to assist with the promotion and marketing of the NewAccess Program.
Mental Health Intake & Liaison Facilitator
FSG Australia
12.2017 - 02.2018
- Point of contact for customers accessing FSG Mental Health services
- Assist the staffing team to identify support needs of new and existing customers
- Manage client information and shift changes on internal database. Communicate to support staff and customers as required
- Prepare reports and provide administration for fortnightly payroll process
- Facilitate the planning, implementation and review of support workers rosters, shift placements and the filling of shifts.
NewAccess Program Intake Officer
North Coast Primary Health Network
10.2016 - 11.2017
- Provide administration support, enter new referrals, manage database and liaise with clinicians
- Key point of contact for NewAccess Program
- Respond to phone and email enquiries from clients, GPs, community organisations, employment organisations and clinicians
- Assess client eligibility and take verbal referrals
- Provide advice and guidance to clients who do not meet the program requirements
- Adhere to policy and procedures when dealing with crisis callers
- Prepare reports, business documentation and create team resources and supporting tools.
Partner Engagement Manager
Reckon Accounting Software
06.2013 - 10.2015
- Manage the Reckon Partner division of 300 accredited business partners
- Recruitment, train and manage partner customer service team
- Sell and promote the program to prospective customers
- Report on revenue budget, forecasting and present on quarterly goals
- Prepare marketing content such as newsletters, web content and promotions. Organise partner events, workshops and certification
- Propose operational improvements, manage internal and partner related projects through to their implementation.
Product Manager
Express Data
06.2009 - 06.2013
Software Licensing Specialist
Ingram Micro
08.2006 - 07.2008
Education
Diploma of Counselling -
Australian Institute of Counsellors (Current)
Diploma of Counselling -
Campus College
07.2017 - 11 2018
Advanced Diploma in Information Technology, Systems Administration -
TAFE
01.2001 - 1 2003
Skills
Outstanding knowledge of principles of LiCBT
Expertise in delivering core interventions, managing risk and following procedure
Highly skilled in case management, reporting and data administration
Strong sense of integrity when dealing with clients and confidentiality
Excellent oral communicator and compassionate listener with the ability to adapt to clients and situations
Ability to work to timescales, revenue budgets and KPIs
Ability to work autonomously and in a team environment
Certification
Certificate of Training in Low Intensity CBT (LiCBT Coach Qualification)
References
- Dominic Gallagher, CBT Institute, Managing Director, 0422 363 379
- Chris Tully, RFQ, Senior Coach & Supervisor, 0428 987 137
- Alex Alexandrou, Reckon, General Manager, 0414 913 641
Timeline
LiCBT Clinical Supervisor
CBT Institute
08.2022 - Current
NewAccess Coach - Comcare
Richmond Fellowship Of Queensland
09.2020 - Current
NewAccess Coach - Gold Coast
Bolton Clarke & Primary & Community Care Services
02.2018 - 09.2020
Mental Health Intake & Liaison Facilitator
FSG Australia
12.2017 - 02.2018
Diploma of Counselling -
Campus College
07.2017 - 11 2018
NewAccess Program Intake Officer
North Coast Primary Health Network
10.2016 - 11.2017
Partner Engagement Manager
Reckon Accounting Software
06.2013 - 10.2015
Product Manager
Express Data
06.2009 - 06.2013
Software Licensing Specialist
Ingram Micro
08.2006 - 07.2008
Advanced Diploma in Information Technology, Systems Administration -
TAFE
01.2001 - 1 2003
Diploma of Counselling -
Australian Institute of Counsellors (Current)