Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Roxanne Hearle

Low Intensity CBT Coach
Gold Coast

Summary

A self-motivated, compassionate professional with a proven track record of effective results and positive outcomes with clients and programs. A natural leader and mentor with experience in providing guidance as a LiCBT Coach, LiCBT Clinical Supervisor and Manager. Detail-oriented with a strong sense of work ethic and integrity when dealing with clients and data.

Overview

18
18
years of professional experience
6
6
Certifications

Work History

LiCBT Clinical Supervisor

CBT Institute
08.2022 - Current
  • Provide weekly supervision to new and experienced LiCBT Coaches
  • Ensure compliance by conducting regular audits of clinical records and procedures.
  • Ensure fidelity to evidence based practices
  • Foster an atmosphere of trust through empathic understanding, honesty and respect
  • Provide support, give feedback and challenge supervisee's practice.
  • Ensure supervisee's are practicing ethically and within professional boundaries
  • Sharing information,knowledge and skills

NewAccess Coach - Comcare

Richmond Fellowship Of Queensland
09.2020 - Current
  • Conduct client-centered functional assessments
  • Deliver low intensity CBT interventions through guided self-help
  • Employ micro-counselling skills to engage with clients both via phone and video conference
  • Monitor client progress through standardised psychological measures
  • Provide psycho-education and support for evidence based low intensity psychological interventions
  • Ensure the maintenance, accuracy and confidentiality of clinical records including client files, program reporting and data collection.

NewAccess Coach - Gold Coast

Bolton Clarke & Primary & Community Care Services
02.2018 - 09.2020
  • Conduct client-centered functional assessments
  • Deliver low intensity CBT interventions through guided self-help
  • Employ micro-counselling skills to engage with clients both via phone, video conference and face to face.
  • Monitor client progress through standardised psychological measures
  • Provide psycho-education and support for evidence based low intensity psychological interventions
  • Ensure the maintenance, accuracy and confidentiality of clinical records including client files, program reporting and data collection
  • Actively participating in community engagement to assist with the promotion and marketing of the NewAccess Program.

Mental Health Intake & Liaison Facilitator

FSG Australia
12.2017 - 02.2018
  • Point of contact for customers accessing FSG Mental Health services
  • Assist the staffing team to identify support needs of new and existing customers
  • Manage client information and shift changes on internal database. Communicate to support staff and customers as required
  • Prepare reports and provide administration for fortnightly payroll process
  • Facilitate the planning, implementation and review of support workers rosters, shift placements and the filling of shifts.

NewAccess Program Intake Officer

North Coast Primary Health Network
10.2016 - 11.2017
  • Provide administration support, enter new referrals, manage database and liaise with clinicians
  • Key point of contact for NewAccess Program
  • Respond to phone and email enquiries from clients, GPs, community organisations, employment organisations and clinicians
  • Assess client eligibility and take verbal referrals
  • Provide advice and guidance to clients who do not meet the program requirements
  • Adhere to policy and procedures when dealing with crisis callers
  • Prepare reports, business documentation and create team resources and supporting tools.

Partner Engagement Manager

Reckon Accounting Software
06.2013 - 10.2015
  • Manage the Reckon Partner division of 300 accredited business partners
  • Recruitment, train and manage partner customer service team
  • Sell and promote the program to prospective customers
  • Report on revenue budget, forecasting and present on quarterly goals
  • Prepare marketing content such as newsletters, web content and promotions. Organise partner events, workshops and certification
  • Propose operational improvements, manage internal and partner related projects through to their implementation.


Product Manager

Express Data
06.2009 - 06.2013

Software Licensing Specialist

Ingram Micro
08.2006 - 07.2008

Education

Diploma of Counselling -

Australian Institute of Counsellors (Current)

Diploma of Counselling -

Campus College
07.2017 - 11 2018

Advanced Diploma in Information Technology, Systems Administration -

TAFE
01.2001 - 1 2003

Skills

    Outstanding knowledge of principles of LiCBT

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Certification

Certificate of Training in Low Intensity CBT (LiCBT Coach Qualification)

References

  • Dominic Gallagher, CBT Institute, Managing Director, 0422 363 379
  • Chris Tully, RFQ, Senior Coach & Supervisor, 0428 987 137
  • Alex Alexandrou, Reckon, General Manager, 0414 913 641

Timeline

LiCBT Clinical Supervisor

CBT Institute
08.2022 - Current

NewAccess Coach - Comcare

Richmond Fellowship Of Queensland
09.2020 - Current

NewAccess Coach - Gold Coast

Bolton Clarke & Primary & Community Care Services
02.2018 - 09.2020

Mental Health Intake & Liaison Facilitator

FSG Australia
12.2017 - 02.2018

Diploma of Counselling -

Campus College
07.2017 - 11 2018

NewAccess Program Intake Officer

North Coast Primary Health Network
10.2016 - 11.2017

Partner Engagement Manager

Reckon Accounting Software
06.2013 - 10.2015

Product Manager

Express Data
06.2009 - 06.2013

Software Licensing Specialist

Ingram Micro
08.2006 - 07.2008

Advanced Diploma in Information Technology, Systems Administration -

TAFE
01.2001 - 1 2003

Diploma of Counselling -

Australian Institute of Counsellors (Current)

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