Roxanne Joyce-Harding
Brisbane,QLD
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Social Services Worker
Papakura Marae
Papakura, Auckland, New Zealand
08.2018 - 10.2023
- Assessed clients for neglect and abusive situations to compile documentation for court hearings and reports.
- Mentored at-risk youth by providing guidance on decision making process and goal setting strategies.
- Facilitated group sessions to provide education about available social services programs.
- Advised parents on how they can best meet the needs of their children while respecting their rights.
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
- Developed individualized service plans based on client needs and goals.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Evaluated and addressed individual client needs and concerns.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Assisted clients in navigating various community resources such as housing, food stamps, employment opportunities.
- Provided emotional support during difficult times to help individuals cope with life challenges.
- Provided crisis intervention, counseling, advocacy and referrals to clients in need.
Picker Packer
Vistaprint
Derrimut, VIC
09.2017 - 08.2018
- Maintained cleanliness of work area, equipment and supplies used in picking process.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Limited damage to products and orders by using care when choosing items.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Provided assistance in other areas of the warehouse when needed including receiving and stocking duties.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged items with appropriate materials to prevent damage during shipping.
Senior Retail Assistant
CityBeach
Bunbury, WA
01.2013 - 08.2017
- Conducted regular price checks to ensure accuracy of pricing information.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Performed cash register duties, such as processing payments, issuing receipts and bagging purchases.
- Maintained an up-to-date knowledge of all products available in the store.
- Organized store shelves, displays and backrooms for new merchandise and restocked existing items.
- Provided customer service to shoppers, including answering questions and assisting with product selection.
- Monitored stock levels daily and placed orders when necessary.
- Resolved customer complaints in a professional manner while providing excellent customer service.
Education
Graduated Year 12, Normal Education -
Bunbury Senior High
Bunbury, WASkills
- Treatment Planning
- Abuse and Neglect Investigation
- Progress Documentation
- Caseload Management
- Product Organization
- Equipment Inspection
- Product Packaging
- Quality Assurance
- Store Cleaning
- Order Processing
- Sales Promotion
- Customer Assistance
- Complaint Handling
References
- Rima Hotene - Vistaprint +61 400 490 484
- Denice Gillespie - Papakura Marae +6422 160 5129
Timeline
Social Services Worker
Papakura Marae
08.2018 - 10.2023
Picker Packer
Vistaprint
09.2017 - 08.2018
Senior Retail Assistant
CityBeach
01.2013 - 08.2017
Graduated Year 12, Normal Education -
Bunbury Senior High
Similar Profiles
Briannah RoraniBriannah Rorani
Kitchen Hand at Papakura MaraeKitchen Hand at Papakura Marae
Tracey MackayTracey Mackay
Property Consultant at Kokiri MaraeProperty Consultant at Kokiri Marae
Amandeep KaurAmandeep Kaur
Plant Operator at Griffins PapakuraPlant Operator at Griffins Papakura