Roxanne Kozlowski
Beaudesert,QLD
Summary
Crowd Controller with extensive experience at Tru Security, specializing in incident reporting and emergency response. Proven ability to resolve conflicts and maintain safety during high-pressure events. Recognized for effective management of crowd dynamics and implementation of security protocols, ensuring patron safety.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crowd Controller
Tru security
Gold Coast , QLD
08.2022 - Current
- Performed regular patrols of premises to monitor activities, detect suspicious behaviour and report any breaches of security protocols.
- Maintained accurate records of all incidents that occurred within the premises.
- Kept up-to-date with relevant legislation regarding crowd control duties.
- Maintained high levels of alertness throughout shifts.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Patrolled crowds during events to preserve order and promote security.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Searched bags manually to identify prohibited items and contraband.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Performed ID checks to verify age and authenticity, ensuring compliance with legal drinking age laws.
- Participated in security briefings and training sessions to stay updated on best practices and legal requirements.
- Confirmed people were not visibly intoxicated prior to entering premises.
- Resolved conflicts and restrained patrons from getting into fights.
- Kept detailed incident reports for management and legal purposes.
- Removed unruly or intoxicated patrons from the premises to maintain a safe and enjoyable environment.
- Utilized conflict resolution skills to peacefully resolve disputes among patrons.
- Guarded, patrolled and monitored premises to prevent theft, violence or infractions of venue rules.
- Demonstrated awareness of liability issues and law by confirming legal drinking age and discontinuing service to intoxicated guests.
- Managed crowd control to prevent overcapacity and ensure a safe environment.
- Inspected bags or belongings as part of entry security procedures.
- Assisted in emergency situations by guiding patrons to exits and providing first aid when necessary.
- Provided customer service by answering questions and assisting patrons as needed.
- Collaborated with team members to cover all areas of the venue effectively.
- Utilized exceptional interpersonal skills to professionally diffuse altercations.
- Guided patrons to their seats or designated areas within the venue.
- Refused admission to known troublemakers.
- Verified IDs for legal age prior to admission into premises.
- Operated walkie-talkies or other communication devices to stay connected with security and management teams.
- Maintained control and order over large crowds at venue.
- Collaborated with other departments such as fire services or police when needed.
- Provided a safe and secure environment for patrons in the venue.
- Assessed threats, risks and hazards in the area and took appropriate action to mitigate them.
- Identified individuals who had consumed excessive amounts of alcohol or were causing disruption, escorted them out of the premises accordingly.
Education
Some College (No Degree) - Security
Asset College
Logan Central07-2025
Some College (No Degree) -
Nerang State High
Gold Coast, QLDSkills
- Incident reporting and risk assessment
- Emergency response and security protocols
- Crowd management and conflict resolution
Certification
- Security provider license license number 4509387
First aid
RSA
Rsg
Open car licence
Languages
English
Full Professional
Websites
Roxanne Kozlowski
- I am a mum to two boys with special needs
- I enjoy helping and working with others
- learning new skills
Affiliations
Being with my family
Travelling in my caravan travelling our beautiful country
swimming when i get a chance
i love learning new skills
Timeline
Crowd Controller
Tru security
08.2022 - Current
Some College (No Degree) - Security
Asset College
Some College (No Degree) -
Nerang State High
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