Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Magpayo

Palmerston,NT

Summary

Dynamic and results-driven professional with extensive experience across retail and hospitality sectors, notably with Coles. Excelled in enhancing customer satisfaction and streamlining operations, evidenced by consistent achievement of sales KPIs and significant improvements in housekeeping standards. Skilled in cash handling and fostering professional relationships, demonstrating a goal-oriented mindset and reliability.

Overview

5
5
years of professional experience

Work History

Retail Team Member

Coles
05.2023 - Current
  • Provided personalized shopping assistance to customers through active listening and tailored recommendations based on their needs.
  • Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Assisted in achieving store KPIs through consistent performance in sales metrics and adherence to company standards.
  • Ensured high level of customer satisfaction with efficient problem solving when handling returns or exchanges.
  • Streamlined checkout process by efficiently handling cash register operations, minimizing wait times for customers.
  • Participated in loss prevention efforts by monitoring customer activity and reporting suspicious behavior to management.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Administrative Assistant

Venetia
01.2024 - 11.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Housekeeping Room Attendant

ESS Compass Group
03.2022 - 01.2023
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Responded to requests from patrons for linens and toiletries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
  • Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.

Housekeeping Supervisor

Sodexo
06.2019 - 09.2021
  • Completed schedules, shift reports, and other business documentation.
  • Worked with front desk to respond promptly to all guest requests.
  • Evaluated employee performance and developed improvement plans.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry sorting, washing, drying, and ironing.
  • Placed orders for housekeeping supplies and guest toiletries.

Education

3RD Year Degree - Hotel And Restaurants Management

Fatima
Philippines
03.2016

Skills

  • Store maintenance
  • Cash Handling Accuracy
  • Goal-oriented mindset
  • Reliability and punctuality
  • Professional Appearance

Timeline

Administrative Assistant

Venetia
01.2024 - 11.2024

Retail Team Member

Coles
05.2023 - Current

Housekeeping Room Attendant

ESS Compass Group
03.2022 - 01.2023

Housekeeping Supervisor

Sodexo
06.2019 - 09.2021

3RD Year Degree - Hotel And Restaurants Management

Fatima

Similar Profiles

CREATE PROFILE
Roxanne Magpayo