Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roxanne Owen

Summary

I am a professional with strong background in customer service. Highly skilled in communication, and problem-solving, I ensure customer satisfaction and loyalty. I am adaptable to changing needs, and consistently focused on achieving results efficiently.

Known for reliability and a proactive approach to meeting the clients goals.

Experienced with handling client queries and resolving issues promptly. I prioritise effective communication and empathy to build strong customer relationships.

Overview

8
8
years of professional experience

Work History

Disability Support Worker

Self Employed Services
11.2022 - Current
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.

Permits and Compliance Officer

Metricon Homes Head Office
03.2020 - 09.2020
  • Processed a high volume of building permit applications while maintaining attention to detail.
  • Preparation and follow up of permit documentation for the building process
  • Liaising with Developers, Councils, and Building Surveys and internal departments
  • Manage Soils, Surveys and PSI information

Sales Cadet/Sales Associate

Metricon Homes
02.2018 - 03.2020
  • Established strong client relationships through consistent communication and excellent customer service.
  • Utilized CRM software efficiently, tracking all interactions with prospects and clients to maintain an organized system of information.
  • Contributed to a positive work environment by maintaining open lines of communication among colleagues across various departments.
  • Collaborated with team members to optimize sales efforts and achieve overall company goals.
  • Addressed customer queries and complaints with prompt and professional responses.
  • Prepped and completed paperwork for Sales Consultants.
  • Ensured displays were always immaculate for viewing.

Sales Assistant

Sleeping Giant
01.2017 - 02.2018
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Education

Level 10

Colac Secondary College
Colac, VIC

Skills

  • Housekeeping and meal preparation
  • Independent living support
  • Effective Relationship Building
  • Proficient in CRM Software
  • Sales Documentation Management
  • Customer Service
  • Manage Soils, Surveys and PSI information
  • Liaising with developers and council

Timeline

Disability Support Worker

Self Employed Services
11.2022 - Current

Permits and Compliance Officer

Metricon Homes Head Office
03.2020 - 09.2020

Sales Cadet/Sales Associate

Metricon Homes
02.2018 - 03.2020

Sales Assistant

Sleeping Giant
01.2017 - 02.2018

Level 10

Colac Secondary College

Similar Profiles

CREATE PROFILE
Roxanne Owen