Roxanne Richards
Durban,KZN
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Tsebo Cleaning Solutions
Durban, KZN
06.2021 - Current
- Oversee operations within the Healthcare, Commercial, Industrial and Retail cleaning sectors.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Area Manager of Operations
Supercare Services Group (Healthcare - Cleaning)
Durban, KZN
08.2020 - 05.2021
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Provided leadership and guidance to staff members in order to ensure the efficient operation of all departments.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Ensured that safety standards were met while maintaining a safe work environment for all employees.
- Analyzed financial data to identify areas of improvement and monitored spending trends across multiple locations.
- Trained staff on new procedures or processes related to their job functions.
- Maintained accurate records of employee performance evaluations, disciplinary actions and attendance records.
- Reviewed existing contracts with vendors and suppliers to ensure they are up-to-date and compliant with current regulations.
Contract Manager
Tsebo Cleaning Solutions
Durban, KZN
07.2020 - 08.2020
- Contract position at Victoria Hospital.
- Implementing client retention strategy and compliance to cleaning protocols.
- Ensuring company brand is represented professionally at all times.
Quality Analyst /Quality Auditor
Tsebo Cleaning Solutions (Unilever)
Durban, KZN
06.2020 - 07.2020
- Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
- Maintained policy, procedures, work instructions and projects for quality and continuous improvement agendas.
- Conducted root cause analysis to investigate the source of problems in production process.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
Aupair
Interexchange
USA
04.2018 - 04.2020
Area Manager of Operations
Supercare Services Group (Healthcare - Cleaning)
Durban, KZN
12.2013 - 03.2018
Education
Some College (No Degree) - Public Relations
Varsity College
South AfricaHigh School Diploma -
Durban Girls High School
South AfricaSkills
- Business Development
- Customer Retention
- Data Analysis
- Labor Relations
- Process Improvement
- Health and safety compliance
- Customer Service
- Inventory Management
- Incidents management
- Document Control
- High-pressure environments
- Staff Training
- Risk Management
- Operations Monitoring
- Schedule Management
- Budgeting and cost control
- SAP expertise
- MS Office
- Interpersonal Communication
- Problem-Solving
- Dispute Resolution
Certification
- Drivers license
Languages
English
Native/ Bilingual
zulu
Full Professional
Timeline
Operations Manager
Tsebo Cleaning Solutions
06.2021 - Current
Area Manager of Operations
Supercare Services Group (Healthcare - Cleaning)
08.2020 - 05.2021
Contract Manager
Tsebo Cleaning Solutions
07.2020 - 08.2020
Quality Analyst /Quality Auditor
Tsebo Cleaning Solutions (Unilever)
06.2020 - 07.2020
Aupair
Interexchange
04.2018 - 04.2020
Area Manager of Operations
Supercare Services Group (Healthcare - Cleaning)
12.2013 - 03.2018
Some College (No Degree) - Public Relations
Varsity College
High School Diploma -
Durban Girls High School
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