Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Roxanne Tammekand

Bundaberg,QLD

Summary

Security Professional with Extensive Experience in High-Pressure Environments

Dedicated and experienced security guard with a strong background in managing diverse security operations across nightclubs, retail establishments, and large-scale events. Proven ability to lead as S1 on shifts, effectively handling emergencies, ensuring public safety, and maintaining a calm and controlled environment in high-pressure situations.

Key highlights:

Leadership & Crisis Management: Successfully served as S1 on shifts, overseeing security operations in high-traffic areas such as Brisbane’s Uptown/Myer Centre. Responded to emergencies, including fire alarms, coordinating with fire brigades and calling paramedics to address critical situations.

Event Security Expertise: Provided security at major venues, including Suncorp Stadium, ensuring the safety of attendees during concerts for global artists like Travis Scott and high-profile sports events. Skilled in crowd control, de-escalation, and managing challenging situations.

Nightclub & Retail Security: Ensured safety and compliance in nightclub environments by managing unruly patrons, de-escalating conflicts, and enforcing rules with professionalism. Protected assets and maintained order in retail settings.

Collaborative & Reliable: Partnered with leading security companies, including Certis for event security, Securecorp during weekdays, and Invictus on weekends, showcasing flexibility and a commitment to excellence.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Security Guard

Securecorp
Brisbane, QLD
07.2024 - Current
  • Enhanced store security by conducting regular patrols and monitoring CCTV systems.
  • Developed and maintained positive relationships with other retail security officers in the area, sharing best practices and collaborating on incident response strategies when necessary.
  • Responded effectively to customer concerns regarding safety or theft-related issues, demonstrating professionalism and empathy in all interactions.
  • Maintained detailed records of security incidents, contributing to data-driven decision-making on security measures.
  • Improved communication among team members by leading regular meetings focused on reviewing recent incidents and discussing areas for improvement within the department.
  • Provided excellent customer service while enforcing store policies, creating a welcoming atmosphere for shoppers.

Crowd Controller

Certis Security
Brisbane, QLD
04.2024 - Current
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ejected unruly patrons from premises.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.

Security Guard

Invictus Security
Fortitude Valley, QLD
04.2023 - Current
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Reduced conflicts and maintained a positive atmosphere through effective communication and conflict resolution skills.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Ejected unruly patrons from premises.
  • Prevented potential altercations by quickly identifying intoxicated individuals and diplomatically removing them from the premises.

Education

Student Nurse
Bundaberg, QLD

Skills

  • Report writing
  • CCTV monitoring
  • Superior customer service
  • Emergency response
  • Conflict de-escalation

Certification

Certificate III Fitness

Certificate II Tourism

Certificate II Crowd controller

White card

Blue card

Traffic controller

RSA

RSG

Languages

Afrikaans
Native or Bilingual

Timeline

Security Guard

Securecorp
07.2024 - Current

Crowd Controller

Certis Security
04.2024 - Current

Security Guard

Invictus Security
04.2023 - Current

Student Nurse
Roxanne Tammekand