Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Roxy Nelson

Geelong,VIC

Summary

Driven and customer-focused professional with a proven track record at MacDonalds Wallan and WSC canteen, excelling in teamwork and collaboration. Demonstrated ability to enhance customer satisfaction and sales through effective communication and cash handling abilities. Committed to maintaining high standards of cleanliness and sanitation, contributing to a positive and efficient work environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Canteen Worker

WSC Canteen
07.2019 - 12.2022
  • Restocked condiments, beverages and utensils per expected use levels.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
  • Provided exemplary service to students, staff, and visitors.
  • Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
  • Increased sales through effective upselling techniques, promoting daily specials and additional menu items.
  • Established rapport with customers by providing friendly and attentive service.
  • Processed payments for orders and provided customers with change.

Crew Team Member

MacDonalds
03.2021 - 07.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Operated register to process payments and collect cash payment for order totals.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Utilized strong communication abilities to relay order details clearly between front-of-house staff and kitchen team members.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Education

High School Diploma -

Hester Hornbrook Academy
Melbourne, VIC
12.2024

Cafe Ready (RSA) - Customer Service

Hester Hornbrook Academy
Prahran, VIC
12.2023

VET CERT - Live Sound

Wallan Secondary Collage VET Sound Production
Wallan, VIC
12.2022

Skills

  • Problem-Solving
  • Cash Handling Abilities
  • Cleaning and sanitation
  • Compliance
  • Verbal and written communication
  • Reliability and punctuality
  • Special requirements
  • Cash Register Operation
  • Customer Service
  • Time Management
  • Teamwork and Collaboration
  • Customer Relations

Certification

Responsible Service of Alcohol

Timeline

Crew Team Member

MacDonalds
03.2021 - 07.2022

Canteen Worker

WSC Canteen
07.2019 - 12.2022

High School Diploma -

Hester Hornbrook Academy

Cafe Ready (RSA) - Customer Service

Hester Hornbrook Academy

VET CERT - Live Sound

Wallan Secondary Collage VET Sound Production

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Roxy Nelson