Roxy Ager
Summary
Dynamic and dedicated professional with over 20 years of diverse experience across multiple industries, currently specializing in Mental Health and Alcohol and Other Drugs (AOD) services. As the Creative Director for a nonprofit rehabilitation program, I have earned a strong reputation for upholding confidentiality and delivering compassionate, person-centred care. With a Certificate IV in Community Services, a Certificate VI in Mental Health, and currently pursuing a Diploma in Mental Health, I am committed to fostering positive outcomes for individuals in need of support.
Overview
22
22
years of professional experience
Work History
Creative Director
Impact Recovery
05.2023 - Current
- Facilitated weekly creative expression classes with participant's, providing a safe and inclusive environment.
- Worked closely with the therapeutic community, helping participant's achieve their goals.
- Taught participant's different relaxation techniques through art and music.
- Would fill in as Acting CEO whenever CEO was away.
- Reduced participant's anxiety through active listening, problem-solving, empowerment exercises and crisis intervention techniques.
Sales And Personal Development Manager
Kyani Australia
04.2016 - 02.2020
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in team-building activities to enhance working relationships.
- Onboarded new employees with training and new hire documentation.
- Provided guidance and recommended coping mechanisms for people dealing with difficult issues.
- Empowered people through counselling and skill-building exercises.
Private Consultant
South Australian Police Force
05.2005 - 05.2007
- Worked one on one with clients while liaising with senior supervisor, detectives and police personnel to work collaboratively to set action plans in place moving forward for every individual client and recommend appropriate solutions.
- Conducted perpetrator interviews and gathered details regarding incidents to determine best course of action.
- Debriefed arrested individuals to collect important information for ongoing investigations.
- Gathered facts from interviews of suspects.
Operations Manager/Co Owner
Absolutely Plastered
02.2003 - 03.2005
- Managed day-to-day business operations.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
Restaurant Manager
The Jetty
12.2002 - 06.2004
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Diploma - Mental Health
Partners in Training
01-2026
Certificate IV Of Mental Health - Mental Health
Genu Training
Ballarat, VIC / Online 12.2023
Certificate IV Of Community Service - Community Service
Genu Training
Ballarat, VIC / Online10.2022
Diploma Of Professional Writing And Editing - Journalism
Bendigo Tafe/La Trobe
Bendigo, VIC12.2003
Skills
- Interpersonal Skills
- Multi Skilled
- Analytical
- Conflict Resolution
- Confidentiality
- Organization and Time Management
- Flexible and Adaptable
- Collaboration
- Diplomacy
- Compassionate
Volunteer History
Drug and Alcohol Counsellor - Macedon Ranges Youth Group 2000 - 2002
Conferencing and Emergency Food Distribution - St Vincent De Paul Society 2000 - 2005
Accomplishments
- Between 1999 and 2001 toured internationally throughout the U.S as a musician.
- Throughout teenage years won multiple awards for guitarist of the year.
- Top Sales Rep for all of Australasia between 2016 to 2019.
- In 2017 was flown to Fort Worth Texas to speak at a personal development seminar at the Dickies Arena with over 13,000 people in attendance.
Additional Information
References available on request.
Timeline
Creative Director
Impact Recovery
05.2023 - Current
Sales And Personal Development Manager
Kyani Australia
04.2016 - 02.2020
Private Consultant
South Australian Police Force
05.2005 - 05.2007
Operations Manager/Co Owner
Absolutely Plastered
02.2003 - 03.2005
Restaurant Manager
The Jetty
12.2002 - 06.2004
Diploma - Mental Health
Partners in Training
Certificate IV Of Mental Health - Mental Health
Genu Training
Certificate IV Of Community Service - Community Service
Genu Training
Diploma Of Professional Writing And Editing - Journalism
Bendigo Tafe/La Trobe
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