A strategic leader dedicated to advancing equity for multicultural youth through knowledge leadership, policy influence, and systemic capability building. Over a decade of experience translating frontline operations into evidence-based practice, high-performing teams, and sustainable organisational models. Proven expertise in agile leadership and multilevel stakeholder engagement in complex, regulated environments. Currently completing an MBA (AGSM @ UNSW) with a focus on strategic business acumen, corporate responsibility, and data-driven decision-making, further enhancing my ability to lead knowledge, policy, and capability functions.
Overview
2026
2026
years of professional experience
Work History
Team Leader – Youth Care & After Hours
CAFS (Child & Family Services Ballarat)
Ballarat, Australia
2024 - Current
One of Victoria’s oldest and most established community service organisations, founded in 1866, recognised for its innovative, integrated approach to child, youth, and family wellbeing across the Ballarat and Grampians regions.
Lead strategic operations for a 24/7 portfolio of residential youth care and crisis response services.
Strategic Systems Integration: Redesigned communication and workflow systems across 24/7 care, eliminating silos between House Staff, After Hours practitioners, Case Managers and Managers-on-Call. Built a unified, trauma-informed practice model that enhanced organisational agility and created a foundation for continuous learning and capability building.
Fiscal Stewardship & Optimization: Reduced annualised operational costs from $1.3M to $150k within 1.5 years-without sacrificing quality of services-through strategic workforce redesign, minimizing reliance on high-cost agency labor, and engineering a sustainable internal workforce model. Freed significant funds for reinvestment into direct youth services and program innovation.
Capability & Workforce Development: Supervise House Supervisors and Advanced Practitioners using the PASER framework to drive performance and professional growth. Led the organisation-wide embedding of the Trust-Based Relational Intervention (TBRI) model, enhancing therapeutic care standards.
Governance, Risk & Compliance: Ensure full adherence to DFFH Youth Residential Standards and organisational policies. Transformed CIMS incident data into actionable insights for proactive risk mitigation and ongoing practice improvement.
Agile Leadership & Stakeholder Influence: Fostered a culture of collaboration, adaptive problem-solving, and reflective practice. Represent the organisation in multi-agency forums, building strategic partnerships to advocate for systemic improvements in youth care.
Team Leader - East Victoria Statewide
VACCA (Victorian Aboriginal Child Care Agency)
Wodonga & Ashburton, Australia
2023 - 2024
Australia’s largest Aboriginal community-controlled organisation, founded in 1977, leading the sector in self-determination, cultural safety, and advocacy for Aboriginal children, young people, and families.
Managed operations for multiple residential care units within Australia’s largest Aboriginal community-controlled organisation.
Policy into Practice & Cultural Leadership: Translated organisational policy into on-the-ground practice by implementing VACCA’s therapeutic care framework with cultural integrity. Ensured all operations complied with DFFH standards while upholding the principles of Aboriginal self-determination.
Project Management & Service Launch: Led the end-to-end operational establishment of a new residential home, overseeing logistics, staff recruitment and onboarding, and procedure development to ensure immediate regulatory compliance and therapeutic readiness.
Capability Building: Recruited, trained, and supported diverse teams, building competency in trauma-informed, culturally safe care. Established reflective practice forums to promote continuous learning and professional development.
Stakeholder & Community Engagement: Maintained strong relationships with community elders, families, and partner agencies to ensure culturally responsive service delivery and holistic support for young people.
Team Manager – Continued Care A leading community
JUNCTION SUPPORT SERVICES
Wodonga & Ashburton, Australia
2022 - 2023
A leading community service organisation in North-East Victoria, recognised for its integrated approach to homelessness, housing, family, and youth services across the Hume region.
Led the operations and strategic direction of two 24/7 residential care facilities for young people.
Change Leadership: Managed the implementation of harm-reduction and recovery-oriented models of care, contributing to a measurable decline in critical incidents and improved client outcomes.
Operational & Stakeholder Management: Optimised complex rostering systems and maintained strong recruitment agency partnerships to ensure service continuity, staff wellbeing, and cost-effective resourcing.
Quality & Compliance: Utilised client feedback mechanisms and incident data analytics to drive continuous service improvements. Ensured adherence to organisational quality frameworks and external regulatory requirements.
Case Manager
SAFE PLACES FOR CHILDREN
Melbourne, Australia
2020 - 2022
A leading Australian organisation specialising in therapeutic residential care for young people with highly complex backgrounds, often referred through state-based child protection systems
Integrated Case Leadership: Managed comprehensive care planning and individual budgets ($500k-$700k per client) for young people with complex trauma histories. Aligned therapeutic, educational, vocational, and family goals within a structured case management framework.
Cultural Advocacy & Collaboration: Worked closely with Aboriginal families and community organisations to develop and implement culturally safe, responsive, and empowering care plans.
Awards & Recognition: Recipient of "Most United Staff" award (2021) and twice awarded "Staff of the Month" for exceptional commitment, teamwork, and client outcomes.
A national specialist therapeutic care provider recognised for its intensive, trauma-informed residential models for young people with highly complex needs and histories of system involvement.
Refuge Support Coordinator
Guardian Angel House
Jerusalem, Israel
2018 - 2020
Provided housing coordination and psychosocial support for refugee communities. Promoted trauma-informed care practices and social inclusion initiatives.
A unique interfaith refuge providing sanctuary and holistic support to young people from refugee and asylum-seeking backgrounds within the city of Jerusalem.
Youth Leader
Altona Baptist Church
Melbourne, Australia
2014 - 2016
Designed and delivered youth engagement programs, mentorship initiatives, and community-building activities for multicultural youth groups.
A vibrant, community-focused church in Melbourne's west known for its active multicultural youth engagement and community outreach programs.
Associate Pastor (Indonesian Congregation)
Maranatha Ministry Church
Sydney, Australia
2004 - 2011
Provided pastoral care, leadership, and community development support within a multicultural congregation. Developed programs focused on youth inclusion, family support, and cross-cultural understanding.
A multicultural church with a strong emphasis on pastoral care, community development, and supporting diverse migrant congregations.
Education
MBA - Strategic leadership, stakeholder negotiation, data-driven decision-making, corporate responsibility, and agile management
AGSM @ UNSW Business School
Sydney, NSW
04.2026
Diploma of Community Services -
Partners in Training Australia
Australia
01-2024
Certificate IV in Community Services -
Chisholm Institute
Australia
01-2021
Master of Arts - Ancient Near Eastern & Biblical Languages
Jerusalem University College
Israel
01-2014
Skills
Strategic Planning & Execution
Policy Development & Advocacy
Change & Relationship Management
Agile Methodology
Complex Negotiation
Organisational Design & Systems Thinking
Strategic Partnerships & Multilevel Engagement
Knowledge Translation & Dissemination
Workforce Architecture & Development
Training Design & Delivery
Learning Frameworks
Government & NGO Relations
Cross-Cultural Collaboration
Risk Mitigation & Management
Quality Assurance (DFFH/ISO)
Budget Management & Fiscal Optimisation
Data-Driven Decision Making
Compliance & Reporting
Team Leadership
Coaching & Supervision
Performance Management
Interpersonal Communication
Conflict Resolution
Education And Professional Development
Master of Business Administration (MBA), AGSM @ UNSW Business School, graduation April 2026
Diploma of Community Services, Partners in Training Australia, 2024
Certificate IV in Community Services, Chisholm Institute, 2021
Master of Arts (Ancient Near Eastern & Biblical Languages), Jerusalem University College, Israel, 2014
References
References available upon request.
Timeline
Team Leader – Youth Care & After Hours
CAFS (Child & Family Services Ballarat)
2024 - Current
Team Leader - East Victoria Statewide
VACCA (Victorian Aboriginal Child Care Agency)
2023 - 2024
Team Manager – Continued Care A leading community
JUNCTION SUPPORT SERVICES
2022 - 2023
Case Manager
SAFE PLACES FOR CHILDREN
2020 - 2022
Refuge Support Coordinator
Guardian Angel House
2018 - 2020
Youth Leader
Altona Baptist Church
2014 - 2016
Associate Pastor (Indonesian Congregation)
Maranatha Ministry Church
2004 - 2011
MBA - Strategic leadership, stakeholder negotiation, data-driven decision-making, corporate responsibility, and agile management
AGSM @ UNSW Business School
Diploma of Community Services -
Partners in Training Australia
Certificate IV in Community Services -
Chisholm Institute
Master of Arts - Ancient Near Eastern & Biblical Languages
Advanced Practitioner, Intake & Placement Support at Child And Family Services (Cafs)Advanced Practitioner, Intake & Placement Support at Child And Family Services (Cafs)