ROY MICHAEL CUMMINGS
Sydney
Summary
Innovative and results-oriented professional with over a decade of experience in the financial sector, adept at steering complex projects and harmonizing stakeholder demands. Proven ability to navigate multifaceted scenarios, ensuring alignment with project objectives while accommodating diverse stakeholder needs. Adaptable and agile, excelling in pivoting strategies as required. Committed to ongoing personal and professional development, embracing challenges to craft inventive solutions that address stakeholder requirements effectively. Eager to leverage skills in addressing significant challenges and spearheading creative problem-solving as a dedicated Business Analyst.
Overview
6
6
years of professional experience
Work History
Business Analyst
Westpac Institutional Bank
01.2025 - Current
- Working as part of the Onboarding team on both the New To Bank - KYC end-to-end Tracker & Credit Connect Refresh Project(s).
- New To Bank - KYC End-to-End Tracker App - Worked with Developers and stakeholders from KYC Team to develop requirements and build applications that are accessed via the new KYC Tracker with enhanced performance and a centralised experience for Onboarding / KYC Teams.
- Credit Connect Refresh Project - Working with Stakeholders across the Industry Teams & Debt Product Teams to review and improve the Credit Submission process for Credit Analysts utilising this process on a daily basis. Key Focus on implementing Lean 6 Sigma to reduce duplication and repetition across multiple systems used during credit submission process.
- Conduct UAT & SIT testing on Power Apps with business stakeholders from KYC.
- Relay refinements to Developers to ensure apps are operating at an optimum level.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
Business Analyst
Westpac Institutional Bank
07.2021 - 01.2025
- Project - Records Management
- Project Focus / Objective - identify all unstructured High Value Customer records and establish a sustainable process for ongoing capture within the ECM (Enterprise Content Management) system to ensure compliance with Group Records Management Policy Standards
- Engage with stakeholders to gather and document business requirements, particularly related to lending operations and records management
- Translate these requirements into clear, detailed, and actionable documentation
- Ensure that all records management and lending processes adhere to regulatory standards and internal policies
- Work closely with compliance teams to stay updated on regulatory changes and adjust processes as needed
- Act as a liaison between business units, IT, and external vendors, facilitating communication to ensure alignment on requirements, expectations, and project goals
- Analyze existing lending and records management processes to identify inefficiencies or gaps
- Recommend improvements and support the implementation of process enhancements, focusing on compliance, operational efficiency, and customer satisfaction
- Assist Project Managers and Senior BA's by contributing to project scope, timelines, and resource planning
- Track project milestones, manage risks, and ensure timely delivery of requirements in collaboration with cross-functional teams
- Conduct data analysis to support business case development, regulatory reporting, and performance measurement for lending and records management processes
Business Analyst
Westpac Institutional Bank
07.2020 - 07.2021
- Project - Solve it
- Project Focus / Objective - Working as a Business Analyst to assist in the implementation of a new internal complaints management system, 'Solve it'
- Managed stakeholder expectations and requirements while keeping deadlines and criteria in mind
- Ran and led a working group of 10+ members, including compliance and all three lines of business in WIB
- Conducted workshops with business stakeholders to facilitate requirements gathering with clear acceptance criteria
Customer Relations Manager
Westpac Institutional Bank
07.2019 - 07.2020
- Project - Consent Outreach
- Project Focus / Objective - seek consent from all institutional customers that hold accounts with Westpac to outsource their information to third party providers
- Key part of a bespoke team responsible for gaining consent from all institutional companies on Westpac's books
- Liaise with senior representatives from each individual company until consent was either attained or refused
- Schedule and run meetings between external representatives and internal stakeholders that held expertise regarding queries raised
Business Analyst
TABCORP
03.2019 - 07.2019
- Company Overview: Remediation Project AML/ KYC
- Remediation Project AML/ KYC
Business Analyst
Rabobank
02.2019 - 03.2019
- Company Overview: Remediation Project AML/ KYC
- Remediation Project AML/ KYC
Education
BTEC NATIONAL DIPLOMA - CONSTRUCTION
LIVERPOOL COMMUNITY COLLEGE
01.2009
Skills
- Business Analysis
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Roadmap Planning
- End to End Process
- Development
- Data analysis
- Strong work ethic
- Requirements gathering
- CRM software proficiency
- Business process improvement
- Team management
- Risk assessment
- Stakeholder management
Languages
English
Working Rights
Permanent resident with full working rights
Origin
Liverpool, UK
Family
Proud father of my son who was born in 06/2024
Engaged to my partner Bella
My dog Mya
Hobbies and Interests
- Liverpool FC
- Pink Floyd
- Golf
- Travelling
- Spending time with family
Timeline
Business Analyst
Westpac Institutional Bank
01.2025 - Current
Business Analyst
Westpac Institutional Bank
07.2021 - 01.2025
Business Analyst
Westpac Institutional Bank
07.2020 - 07.2021
Customer Relations Manager
Westpac Institutional Bank
07.2019 - 07.2020
Business Analyst
TABCORP
03.2019 - 07.2019
Business Analyst
Rabobank
02.2019 - 03.2019
BTEC NATIONAL DIPLOMA - CONSTRUCTION
LIVERPOOL COMMUNITY COLLEGE
Similar Profiles
Salim SaiyyadSalim Saiyyad
Manager - Projects & Change at Westpac Institutional BankManager - Projects & Change at Westpac Institutional Bank
Jayden DicksonJayden Dickson
Intern, Credit Risk at Westpac Institutional BankIntern, Credit Risk at Westpac Institutional Bank
Olga TimofeevaOlga Timofeeva
Senior Solution Designer at Westpac Institutional BankSenior Solution Designer at Westpac Institutional Bank