Roy Ward
Greenfields,WA
Summary
Experience and self-motivated Manager with a wealth of industry experience and a proven track record of working within a team and autonomously.
Overview
20
20
years of professional experience
Work History
Duty Supervisor
Murray Aquatic and Leisure Centre
01.2017 - Current
- Staff supervision, training and motivation to promote a high standard of service delivery
- Monitor and develop procedures to ensure the smooth operation of all programs and user groups within the Centre
- Monitor pool log and log conditions and take corrective action as required
- Ensure all cleaning and maintenance is carried out to a quality standard
- Develop good relationships with customers ensuring that they always behave in a safe and responsible manner while still having fun and enjoying their visit
- Maintain a proactive team culture
- Sourcing trades for repairs and Maintenance
- Staff rostering and Pay authorization (Managing aquatics for extended periods when manager has had time off due to family illness and annual leave)
- Developed an in-house training package for staff using Publisher slide Presentations and practical demonstrations
- Updated the policies and Procedure manual
- Improved the Chemical Manifest
- Coordinated maintenance activities, ensuring facility readiness for events and programs.
- Resolved customer inquiries and complaints, enhancing overall visitor satisfaction levels.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
Swimming Instructor
Murray Aquatic and Leisure Centre
01.2017 - 04.2021
- Instruction of infant to adult swimming classes, water safety and aquatic rescues.
- Instructed swimming techniques to diverse age groups, and abilities enhancing water safety awareness.
- Developed individualized lesson plans tailored to students' abilities and goals.
- Monitored student progress, providing constructive feedback to foster skill improvement.
- Coordinated group classes, ensuring a safe and engaging learning environment.
- Implemented safety protocols and emergency response procedures during lessons.
Senior Lifeguard, Aquatic Operator and Swimming Instructor
Mandurah Aquatic and Recreation Centre
01.2017 - 04.2021
- Supervising and rescuing swimmers
- Administering first aid
- Staff supervision, and motivation to promote a high standard of service delivery
- Water testing and treatment
- Setting up and packing away equipment for programs and bookings
- Ensure all cleaning and maintenance is carried out to a quality standard
- Swimming instruction, Infant to adult including students with special needs
Manager
Kingston Pool and Swimming Centre
02.2006 - 06.2015
- Budgeting and financial planning
- Aquatic Programs development and implementation
- Monitoring water conditions and take corrective action as required
- Cash handling
- Learn to swim instruction
- Cleaning and Maintenance
- Purchasing stock and consumables
- Increased patronage from 380 to 1500 per week.
Education
Resuscitation
Royal Life Saving Society of WA
Claremont, WA06.2025
Advance First Aid
Royal Life Saving Society of WA
Claremont, WA11.2024
Lifeguard
Royal Life Saving Society of WA
Claremont, WA06.2024
Online Course - Fatigue Management
Royal Life Saving Society of WA
Claremont, WA05.2024
Online Course - Child Safety Frontline Staff
Royal Life Saving Society of WA
Claremont, WA04.2024
Aquatic Operations
MSAC Institute of Training
Melbourne, VIC07.2009
Associate Diploma - Agricultural Business
Curtin University
Northam, WA01.1994
Teacher of swimming / infant teaching & Aquatics to people with Disabilities -
Austswim
Perth, WA07.1988
Skills
- Communication
- Leadership
- Decision-making capabilities
- Customer service focus
- Health and safety compliance
- Training and mentoring
- Swimming proficiency
- Water rescue techniques
- Emergency Response Planning
References
Available upon request.
Timeline
Duty Supervisor
Murray Aquatic and Leisure Centre
01.2017 - Current
Swimming Instructor
Murray Aquatic and Leisure Centre
01.2017 - 04.2021
Senior Lifeguard, Aquatic Operator and Swimming Instructor
Mandurah Aquatic and Recreation Centre
01.2017 - 04.2021
Manager
Kingston Pool and Swimming Centre
02.2006 - 06.2015
Resuscitation
Royal Life Saving Society of WA
Advance First Aid
Royal Life Saving Society of WA
Lifeguard
Royal Life Saving Society of WA
Online Course - Fatigue Management
Royal Life Saving Society of WA
Online Course - Child Safety Frontline Staff
Royal Life Saving Society of WA
Aquatic Operations
MSAC Institute of Training
Associate Diploma - Agricultural Business
Curtin University
Teacher of swimming / infant teaching & Aquatics to people with Disabilities -
Austswim