Roya Rahmani
Juicy Acai
Kelmscott,WA
1
Certification
2
years of professional experience
I am a dedicated store team member with strong communication skills and attention to detail. Focused on delivering exceptional customer service and maintaining cleanliness to enhance the shopping experience. I am offering reliable and positive attitude, eager to learn and grow in retail environment. Bringing the ability to understand customer service principles and operate point-of-sale systems efficiently. Ready to use and develop communication skills and teamwork in customer service role.
Work History
Retail Pharmacy Assistant
1 Year 11 Months- Organized pharmacy area to maintain clean and orderly environment.
- Maintained cleanliness and organization of pharmacy workspace, ensuring compliance with health regulations.
- Supported medication management by restocking shelves and monitoring expiration dates of products.
- Collaborated with team members to streamline workflow processes, enhancing overall operational efficiency.
- Educated customers on over-the-counter medications, promoting safe usage and effective treatments.
- Assisted customers in locating over-the-counter products, improving their overall shopping experience.
- Participated in ongoing training sessions to stay current on industry best practices and emerging trends.
- Provided superior service by actively engaging with customers, listening attentively to their needs, and offering helpful advice.
- Maintained organized merchandise displays, ensuring compliance with visual merchandising standards.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
Store Team Member
5 Months- Assisted in daily operations, ensuring efficient customer service and product availability.
- Maintained cleanliness and organization of store, adhering to health and safety standards.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Collaborated with team members to optimize inventory management and replenishment processes.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Assisted in planning and executing promotional events, attracting new customers.
Education
Bachelor of Commerce - Business Law
Skills
Cleanliness and hygiene
Workplace safety
Store maintenance
Reliability and punctuality
Goal-oriented mindset
Customer engagement
Store opening and closing
Customer service
Strong communication and interpersonal skills
Attention to detail
Team cooperation
Adaptable
flexible and fast learner
Certification
- "SIRCIND002 support the supply of pharmacy medicines and pharmacist only medicines" Training - in 3 months
- A member in Pharmacy club and completed a dozen of training modules to stay up to date with the newest products
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Dari
Native or Bilingual
Hazaragi
Native or Bilingual
Chinese (Mandarin)
Elementary
Timeline
Store Team Member
Juicy Acai
09.2025 - 02.2026Read More
Retail Pharmacy Assistant
Terry White Chemmart
10.2023 - 09.2025Read More
University of Western Australia
Bachelor of Commerce from Business Law
Read More