ROYA RASUL
Endeavor Hills,Australia
Summary
PERSONAL: I am reliable, passionate and empathetic individual that can multi-task, handle pressure, work as part of a team and most importantly inspire clients to live independently. I am currently seeking for a suitable opportunity within the community health sector that will not only challenge me professionally but also allows me to make a positive difference in the community. Service-driven professional with [Number]-year background in [Industry] sector. Personable and reliable desiring opportunity to use [Skill] and [Skill] in busy environment.
Overview
10
10
years of professional experience
Work History
Connected Communities Planning and Support Officer
CITY OF CASEY COUNCIL
07.2021 - Current
- Employed by the council- this position will be destablished on 1st of September 2022
- Duties
- Effectively engage with consumers to complete CHSP service agreement and service delivery documentation, ensuring accurate client records are maintained by completing the required administrative functions within the My Aged Care service delivery portal and The Care Manager software system
- Support consumers to be linked into, or access other service providers or packages of care that better meet their care need
- Engage with consumers to ensure the effective commencement of person centred, safe and efficient service delivery in accordance with current policies, procedures and current relevant legislations and guidelines
- Working with other stakeholders in the community to accommodate the clients needs for services.
Client Care Manager
Pr, BETTER LIVING HOMECARE
12.2020 - 07.2021
- Responsible for managing the overall care and support services of 75 clients
- Duties
- Supporting clients and their families with all enquiries regarding their Homecare package
- Completing assessments and creating tailored care plans to suit the clients needs (via telehealth)
- Liaising with service providers/brokers/stakeholders to coordinate support services for my clients
- Creating personalized budgets to ensure clients maximize their benefits from their HCP funding
- Sourcing in home support services for the client
- (personal care, homecare, gardening, respite, clinical/nursing
- Managing the coordination of services for consumers
- Liaising with occupation therapists, physiotherapist, nurses, general practitioners, paramedics and other allied health professionals to ensure my clients are well supported
- Reviewing invoices and ensuring all details are correct
- Purchasing mobility items, clinical items and other items which will benefit the health and wellbeing of the client
- Via my agedcare portal- applying for reassessment, upgrade of HCP.
Planning and Support Supervisor
PRESTIGE INHOME CARE
01.2018 - 12.2020
- Responsible for contributing to the overall performance of the client service team
- Duties
- Providing care and guidance to clients in aged care (HCP) disability (NDIS), veterans (veteran home affairs) acute care for palliative clients and private clients
- Ensuring the continuity of care & client program management through effective rostering and deployment
- Leading coordinator in Timekeeping, intake process of clients and managing clinical services
- Coordinating the delivery of care to clients
- Ensuring compliance with standards, regulatory requirements and AHC policies
- Completing OHS assessments in clients home
- Completing assessments and updating client careplans
- Building and maintaining positive relationships with direct care staff and providing ongoing support and management
- Organizing monthly social events for support workers
- Contributing to continuous Quality Improvement projects
- Maintaining client and staff databases with accurate and timely data
- Deal with incidents requiring immediate schedule support (failure to arrives, rostering errors, medication errors, incident reports)
- Training new office staff and ensuring my team is well supported
- Lodging incidents and filing reports in risk wizard
- Monitor perm carer rosters for the current fortnight to ensure perms are rostered to full hours
- Invoice and payroll queries relating to service delivery
- Direct care staff selection and induction
- Respond to Mobility tasks relating to shift start/end times (future task)
- Seek and respond to client/broker feedback and monitor service quality (ongoing)
- Dealing with incidents requiring carer performance management
- Private client support including key contact, planning carer meetings and visits
- Direct care staff selection and induction
- Provide Carer training
- Direct care staff support and engagement activities (with HR)
- Client case managers main point of contact
- Editing and updating the client care plan
- ONCALL SUPERVISER
Store Manager
OXFORD SHOP
02.2016 - 01.2019
- Responsible for contributing to the overall performance of the stores by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store
- Duties
- Assist the Retail Store Managers in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders and payments)
- Track the progress of weekly, monthly, quarterly and annual objectives
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behaviour and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store’s merchandise
- Create reports, analyses and interpret retail data, like revenues, expenses and competition
- Conduct regular audits to ensure the store is functionable and presentable
- Make sure all employees adhere to company’s policies and guidelines
- Act as our store’s representative and set an example for our staff
- Provide accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Awarded top 3 salesperson in Victoria and top 10 in Australia for numerous weeks.
Receptionist/ administrator
STARLIGHT FOUNDATION
09.2014 - 01.2016
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g
- Pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Arrange travel and accommodations, and prepare vouchers
- Keep updated records of office expenses and costs
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
Education
Bachelor of Health Science and - exercise physiology, health promotion and business health
Deakin University
01.2019
Yr. 12 -
Dandenong High School
01.2009
Skills
- AND CHARACTERISTICS
- Excellent oral and written communication skills
- Highly organized
- Skilled problem solver
- Team player with exceptional leadership abilities
- Excellent customer service
- Verbal and Written Communication
- Coaching and Mentoring
- Recruitment and Hiring
- Microsoft Office
- Work Planning and Prioritization
- Staff Development and Training
- Teamwork and Collaboration
- Complex Problem Solving
References
References
Available upon request
Interests
Full Victorian drivers license.
, This Photo by Unknown Author is licensed under CC BY-SA
Fluent English and Farsi
Working with children check
First Aid license, cardiopulmonary resuscitation, manual handling and Covid-9 infection control
This Photo by Unknown Author is licensed under CC BY-NC
Deakin University 2019
enrolled in Bachelor of Health science
Timeline
Connected Communities Planning and Support Officer
CITY OF CASEY COUNCIL
07.2021 - Current
Client Care Manager
Pr, BETTER LIVING HOMECARE
12.2020 - 07.2021
Planning and Support Supervisor
PRESTIGE INHOME CARE
01.2018 - 12.2020
Store Manager
OXFORD SHOP
02.2016 - 01.2019
Receptionist/ administrator
STARLIGHT FOUNDATION
09.2014 - 01.2016
Bachelor of Health Science and - exercise physiology, health promotion and business health
Deakin University
Yr. 12 -
Dandenong High School
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