Roya Rossi
Sydney,NSW
Summary
Dynamic professional with a proven track record at Woolworths Group, enhancing team collaboration and customer satisfaction through effective communication and adaptability. Skilled in complex problem-solving and fostering a team-oriented environment, significantly contributing to operational excellence and a positive workplace culture.
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
3
3
years of professional experience
Work History
Team Member/Supervisor
Woolworths Group
2021.06 - Current
- Fostered strong relationships between team members to encourage collaboration, trust, and mutual respect.
- Supported new hires during onboarding process, providing guidance and resources needed for success in their roles.
- Implemented innovative solutions to overcome challenges faced by the team in their daily operations.
- Increased customer satisfaction by addressing issues quickly and ensuring staff provided consistent high-quality service.
- Collaborated with management to align department goals with overall company objectives.
- Ensured compliance with company policies and procedures, maintaining a safe and inclusive workplace for all employees.
- Trained employees to comply with policies, procedures and SOPs.
- Built, managed and fostered team-oriented environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collected valuable feedback from customers regarding their shopping experience, identifying areas for improvement and implementing necessary changes to enhance overall satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
Receptionist
Medical Clinic
2022.02 - 2022.11
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Bachelor of Psychology And Education (Primary) - Psychology And Education
Macquarie University
Sydney, NSW2028
High School Diploma -
Davidson High School
Frenchs Forest, 20862023
Skills
- Complex Problem-Solving
- Processes and procedures
- Industrial hygiene
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
- Effective Communication
- Adaptability and Flexibility
- Professionalism
References
Woolworths Frenchs Forest:
Aaron Grennan
Ph: 0421 483 421
Warringah Road Family Medical Centre:
Lisa Brennan
Ph: 0403 889 198
Languages
Persian
Native or Bilingual
Timeline
Receptionist
Medical Clinic
2022.02 - 2022.11
Team Member/Supervisor
Woolworths Group
2021.06 - Current
Bachelor of Psychology And Education (Primary) - Psychology And Education
Macquarie University
High School Diploma -
Davidson High School
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