ROYA ZANDI

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Retail Specialist

• Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Business Expert

• Connecting existing and new business customers to forecast needs, identify opportunities, propose solutions and close sales.

• Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.

• Supported student learning objectives through personalized and small group assistance.
• Helped teachers recognize learning issues evidenced in one-to-one support instruction.

• Provided individual shopping experiences to customers to meet their needs and wants.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Used POS system to process sales, returns, online orders, and gift card activations.