Royce Ta
Casula,NSW
Summary
Adept at fostering strong relationships and solving complex problems, I enhanced customer satisfaction and team productivity. With a keen eye for detail and robust organizational skills, I spearheaded operations improvements, achieving significant efficiency gains. My approach combines effective communication with a commitment to cleanliness and safety standards, driving performance and team cohesion.
Overview
5
5
years of professional experience
Work History
Advanced Partner
UNIQLO Australia
09.2022 - Current
- Provided outstanding service to all customers and team members, promoting effective, and lasting relationships.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Oversaw store's day-to-day operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Adapted quickly to changing business needs, ensuring operations team was always prepared for any shifts in demand or industry trends.
Store Worker
7-Eleven Australia
03.2022 - 12.2022
- Maintained a clean and organized store environment for optimal customer shopping experience, in compliance with OH&S responsibilities.
- Demonstrated strong problem-solving skills when faced with challenges such as out-of-stock situations or dealing with difficult customers.
- Performed regular audit checks on merchandise to identify potential shrinkage issues or discrepancies in inventory records.
- Helped customers complete purchases, locate items, and join reward programs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Crew Worker
McDonald's Australia
01.2021 - 08.2022
- Kept kitchen, food preparation area, equipment, and utensils clean and sanitary in compliance with OH&S responsibilities.
- Produce consumable products to high quality standard in a high pressure environment.
- Support team members with ad hoc tasks when required including liaisons with customers.
- Properly labelled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Casual Factory Worker
Lucky Winner Australia
12.2020 - 01.2021
- Maintained clean and safe workspace by adhering to safety protocols in a warehouse setting
- Assisted with preparation and loading of frozen food products.
- Delivered and unloaded products to restaurants and customers.
- Complied with all OH&S responsibilities.
Peer Support Leader
Casula High School
12.2019 - 02.2020
- Supervised and supported new high school students transitioning from primary school, including mentoring and guidance on subjects and school.
- Served as positive role model for younger students, demonstrating effective problem-solving skills, resilience, and adaptability under challenging circumstances.
- Worked collaboratively with teachers, sharing insights, and feedback to continually improve overall effectiveness of program.
- Enhanced group dynamics by implementing peer support strategies and promoting open communication.
Education
Higher School Certificate -
Casula High School
Casula, NSW12.2020
Skills
- Building trust and relationships
- Analysing thinking and problem solving mindset
- Strong accuracy and attention to detail
- Strong communication skills
- Organisational skills
- Strong work ethic
- Cleanliness standards
- Performance improvement
- Team player
Timeline
Advanced Partner
UNIQLO Australia
09.2022 - Current
Store Worker
7-Eleven Australia
03.2022 - 12.2022
Crew Worker
McDonald's Australia
01.2021 - 08.2022
Casual Factory Worker
Lucky Winner Australia
12.2020 - 01.2021
Peer Support Leader
Casula High School
12.2019 - 02.2020
Higher School Certificate -
Casula High School
Similar Profiles
QUEENIE NGUYENQUEENIE NGUYEN
Sale Associate at UNIQLO AustraliaSale Associate at UNIQLO Australia
Andy NguyenAndy Nguyen
Sales Associate at UNIQLO Australia Pty LtdSales Associate at UNIQLO Australia Pty Ltd
BAILEY JOHNSONBAILEY JOHNSON
Temporary Administration officer role at Uniqlo Australia Store Support OfficeTemporary Administration officer role at Uniqlo Australia Store Support Office