Royce Xiao
Hurstville
Summary
Developed leadership and coordination skills in fast-paced, customer-service-focused environment. Expertise in managing teams, resolving conflicts, and ensuring efficiency through effective task delegation and operational oversight. Seeking to transition into new field, leveraging strong organizational and communication abilities to contribute to new team.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2024 - Current
- Learned safety protocols and procedures to ensure a secure work environment.
- Supported team operations by assisting with daily task assignments and workflow management.
- Monitored inventory levels to assist in maintaining stock accuracy and availability.
- Collaborated with colleagues to enhance team communication and operational efficiency.
- Trained new employees and delegated daily tasks and responsibilities.
Barista
Starbucks
11.2022 - 06.2024
- Crafted high-quality espresso beverages while maintaining consistency in taste and presentation.
- Delivered exceptional customer service, enhancing guest satisfaction through personalized interactions.
- Operated point-of-sale system efficiently, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in training new team members on beverage preparation techniques and customer service protocols.
- Collaborated with team members to create a positive work environment focused on teamwork and communication.
Barista
McDonald's
06.2022 - 12.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Education
Bachelor of Engineering (Honours) - Mechatronic Engineering
University of Wollongong
Wollongong, NSWBachelor of Engineering Honours - Mechatronic Engineering
The University of Sydney
Camperdown, NSW12-2027
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Barista
Starbucks
11.2022 - 06.2024
Barista
McDonald's
06.2022 - 12.2022
Bachelor of Engineering (Honours) - Mechatronic Engineering
University of Wollongong
Bachelor of Engineering Honours - Mechatronic Engineering
The University of Sydney
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