Royeen Hamilton
Brisbane,QLD
Summary
Talented Shift Manager with 3 years of experience managing, scheduling and overseeing employees. Highly-motivated and knowledgeable employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An expert in production with proven methods for improving efficiency.
Overview
8
8
years of professional experience
Work History
Department/Shift Manager
McDonalds
Newmarket II, QLD
09.2019 - Current
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Responded quickly and effectively to emergency situations as they arose.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Communicated with other shift managers to facilitate continuum of customer service.
- Reviewed financial statements to meet targets during shift.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
Football Referee
Football Queensland
Brisbane, QLD
02.2016 - 08.2019
- Ensured safe and fair play according to the rules of the game.
- Organized and managed teams before, during, and after games.
- Communicated decisions to coaches, players, and spectators in a professional manner.
- Collaborated with other referees to coordinate coverage areas throughout a match.
- Resolved conflicts between opposing teams if they arise during a match.
- Checked equipment for compliance with safety standards before each game.
- Reacted to complex game situations quickly and effectively.
- Prepared and reviewed game reports for accuracy prior to submitting to appropriate authorities.
Education
Diploma - Business
Queensland University of Technology
Brisbane QLD10-2021
Bachelor of Business - Marketing
Queensland University of Technology
Brisbane, QLDSkills
Management Experience
- Monitored store operations to ensure compliance with company policies and procedures
- Directed and led employees and team members on effective operations, methods and procedures
- First AID and CPR trained
- Cash Handling and POS system Skills
Teamwork and Leadership
- Staff Training And Onboarding
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques
- Delegated tasks to multiple employees while maintaining efficient workplace
- Provided coaching and guidance to team members when necessary to improve performance
- Positioned skilled staff in key areas throughout shift to optimize department productivity
Exceptional Customer Service
- Investigated customer complaints regarding merchandise quality or availability promptly
- Assisted in resolving escalated customer service issues in a timely manner
- Coached employees on interactions with customers to drive exceptional service
Soft Skills
- Positive Attitude
- Strong Verbal and Written Communication Skills
- Interpersonal Skills
- Complex Problem Solving
- Conflict Resolution
- Adaptability
- Reliable and Punctual
References
References available upon request.
Timeline
Department/Shift Manager
McDonalds
09.2019 - Current
Football Referee
Football Queensland
02.2016 - 08.2019
Diploma - Business
Queensland University of Technology
Bachelor of Business - Marketing
Queensland University of Technology
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