Roz Hanson

Serco Aspac

Serving governments around the world, Serco’s operations in Asia Pacific span defence, maritime, healthcare, justice and immigration, transport, and community services. Core

capabilities include service design and advisory, resourcing, complex programme management, systems

integration, case management, engineering and, asset and facilities management. 12k+ employees.

• Lead and coordinate the Governance, Onboarding, Compliance, and Employee Records functions, providing leadership to teams for People Services and Serco AsPac, across Melbourne and Adelaide
• Lead the System Administration of MyCred, Serco’s credentialing platform
• Grow the People Services portfolio to ensure standardisation of high-quality enabling services
• Regularly support bid and growth opportunities utilising connections, networks, knowledge, and experience
• Provide Health Services Advisory in new business activities and to Citizen Services Leaders
• Provide Health Services and Governance liaison with new clients
• Lead the development and delivery of credentialing, interviewing and compliance activities as required for new business.

• Provide Executive Leadership of the deployment and roster fill for 1800+ primary health clinicians deployed across 58 locations, managing a revenue of $200million, via a highly performing Executive Team
• Manage excellent client relationships with Bupa and the ADF
• Coordinate the Workforce Management (WFM) and Talent Acquisition (TA) teams to ensure robust recruitment and time management of our clinicians, to meet client requirements
• Respond rapidly to changing service requirements and enhancements
• Provide representation on behalf of Citizen Services to committees and workgroups for Diversity & Inclusion.

A state of the art quaternary public hospital campus including the main Fiona Stanley Hospital tower with 18 theatres and over 22 wards on nine levels, an education building complete with replica wards and a large tiered lecture theatre, a separate mental health building,] the four-storey State Rehabilitation Service building, a pathology building, an administration building and two multi-storey public carparks. Most of the 640 patient bedrooms in the hospital are single bed ensuite facilities, with less than 10% accommodating two patients.

Key Responsibilities:

• Executive Leadership of the Facility Management Subcontract (FMSC) for the Fiona Stanley Hospital, Serco Asia Pacific’s largest operational contract
• Oversight of the day-to-day operational delivery of 25 nonclinical service lines, through approx
• 980fte and 200+ subcontractors with an annual revenue

of approximately $170million.

Highlights:

• Successfully negotiated a 6-year extension of 21 of the service lines (4 transferring back to the client as part of an election commitment).
• Significantly improved stakeholder relationships between Serco, the Contract Management Team and the Health Services Executive at FSH.
• Improved staff engagement to 75% participation and 75% engagement over 18 months through a range of key activities targeted at improved communication, transparency, trust and visibility.
• Developed and led a highly functioning Leadership Team
• Negotiated and resolved several significant dispute items
• Developed and implemented a robust Subcontractor Management Framework
• Successfully implemented the Time2Work workforce management software
• Led the rapid implementation and ongoing management of 3 Quarantine Hotels within 48 hours for WA Health during Covid-19
• Led and sustained the rapid response change program for Covid-19 FM requirements across Fiona Stanley Hospital
• Global Pulse Award Winner for establishing Quarantine Hotels WA Health and Covid Responses FSH

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Spotless Management Services Ltd./Downer Group

Spotless, a Downer company, delivers more than 100 integrated facilities services for more than 1,000 customers across government, education, healthcare and aged care. 56k+ employees

The Royal Adelaide Hospital (RAH) is South Australia's flagship hospital, providing a comprehensive range of the

most complex clinical care to an estimated 85,000 inpatients and 400,000 outpatients each year. 800 beds and

40 operating theatres are included at the 3 city block site.

Key Responsibilities:

• Leadership of the successful mobilisation of the Facility Management Subcontract of the Project Agreement for the new Royal Adelaide Hospital (RAH) PPP Contract, the largest contract ever won by Spotless ($3.2billion over 30 years). Hospital Move completed Sept 2017

Highlights:

• Successfully demobilised the current RAH contract whilst concurrently mobilising the new RAH PPP contract (including an overlap of at least 12 months)
• Managed complex relationships and advocated for the FM Subcontractor throughout all aspects of Design and Construction, to optimise the Facility’s Lifecycle and Preventative Maintenance handover
• Developed the fifteen Service Lines including the recruitment and training of approximately 750 personnel
• Led the implementation of the Spotless provided technology solutions including Automated Guided Vehicles, Inventory Management System, Meal Management System, Computer Assisted Facility Management System, Electronic Security Log, Building Information Management System and Call Management Systems.

Flinders Medical Centre (co-located with Flinders University) is the southern area’s largest hospital, with 5000+ staff and 600 volunteers. Averaging 580+ beds, it is a public, teaching hospital.

Key Responsibilities:

• Reporting to the Southern Adelaide Health Network CEO, providing highly effective leadership and communication across complex site services
• Ensuring effective day to day operational site management and strategic leadership of Flinders Medical Centre and associated contracted services across multiple sites
• Ensuring robust delivery of Financial, Business and Human Resource Management (Annual Budget $550 – 600 million)
• Leading and ensuring the provision of a highly effective workforce management of approximately 7000 FTE across SALHN
• Leading site preparedness for accreditation (National Health and Safety Quality Standards)
• Ensuring collaborative and effective working across the co-located Health Services and Flinders University Medical School and Research Facilities (including Animal House).

Highlights:

• Delivered year on year reduction in expenditure
• Effectively managed organisational change and significant site redevelopment including the Emergency Department, Intensive Care Unit and 12 Operating Theatres.
• Successfully commissioned and opened the Flinders Centre for Innovation in Cancer in conjunction with the FMC Foundation
• Successfully delivered 10-15% improvements on key performance indicator improvements for Elective Surgery and National Emergency Access targets year on year through a range of initiatives including Operating Theatre List restructure and implementation of the Medical Assessment Unit
• Co-ordinated and implemented the SALHN portfolio of improvements related to the Monaghan Review of Emergency Access (FMC ED attendees 75k and Noarlunga Hospital ED 60k)
• Reviewed and re-structured the organisational committees to ensure appropriate prioritisation of organisational governance
• Effectively managed several complex industrial issues including responding to media scrutiny
• Regularly deputised in the role of Acting SALHN CEO