Hi, I’m
ROZA MAHARJAN
New Grad nurse
Epping,NSW
Summary
Service-focused person bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty. Aimmed in maintaining customer satisfaction and contributing to company success. Goal-oriented worker with outstanding knowledge of computer science and product and customer issues. Committed to best-in-class customer service and maintaining professionalism.
Overview
5
years of professional experience
Work History
Food MarketFlemington, NSW
Customer Service Representative
07.2019 - 07.2019
Job overview
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Responded to customer requests for products, services and company information.
CrossOver NepalKupandole, Lalitpur
Web Developer
12.2014 - 06.2019
Job overview
- Established milestones for projects and prepared all team members to meet aggressive deadlines.
- Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.
- Used programming capabilities in PHP, SQL and JavaScript and other libraries as needed.
- Researched new technologies, software packages and hardware products for use in website projects.
- Designed, implemented and monitored web pages and sites for continuous improvement.
- Collected, defined and translated user requirements into project designs and implementation plans.
Education
Lord Buddha Education Foundation- LBEF CAMPUS (College For Professional Studies)Kathmandu, Central Development Region
Associate of Science from Information Technology
2014
Bernhardt CollegeKathmandu, Central Development Region
High School Diploma
2009
Skills
- Administrative support
- Order fulfillment
- Technical support
- Good listening skills
- MS Office proficiency
- Creative problem solving
- Quick learner
- Money handling abilities
- Retail materials management
- Retail store support
Timeline
Customer Service Representative
Food Market
07.2019 - 07.2019
Web Developer
CrossOver Nepal
12.2014 - 06.2019
Lord Buddha Education Foundation- LBEF CAMPUS (College For Professional Studies)
Associate of Science from Information Technology
Bernhardt College
High School Diploma
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