Rozanna Price
Sydney,Australia
Summary
Dynamic Senior Leader with a proven track record at Infrastructure Projects & Engineering, excelling in stakeholder engagement and project management. Achieved a 30% increase in customer satisfaction through innovative collaboration strategies and effective risk mitigation. Committed to fostering strong relationships and driving successful outcomes across diverse teams.
Efficient Pipeline Supervisor known for high productivity and ability to complete tasks efficiently. Specialize in pipeline system management, safety protocol implementation, and team leadership. Excel at communication, problem-solving, and adaptability, ensuring smooth operations and project success.
Overview
20
20
years of professional experience
Work History
Senior Manager Pipeline
Infrastructure Projects & Engineering
02.2025 - Current
- Developed and communicated project delivery strategies to facilitate smooth transitions from development to delivery.
- Established strong cross-functional relationships to align messaging and manage expectations.
- Executed effective collaboration for successful delivery of Infrastructure Pipeline Update.
- Served as communication conduit between development and delivery teams, ensuring clarity and consistency.
- Collaborated on resource planning and risk mitigation, delivering timely insights for decision-making.
- Promoted a culture of collaboration, transparency, and trust among all stakeholders throughout the organization.
Director Stakeholder Engagement
Infrastructure Projects & Engineering
06.2024 - 01.2025
- Spearheaded strategic communication and stakeholder engagement in Infrastructure & Transport sector, aligning initiatives with organisational goals.
- Nurtured trusted relationships with internal teams, external stakeholders, and community partners to drive collaboration.
- Delivered innovative engagement approaches across multiple programs, fostering creativity and improving outcomes.
- Received IPE Team Award for 'People at the Heart' for championing people-centred solutions.
- Enhanced industry sentiment through strategic collaboration with key industry partners, uncovering innovation opportunities.
Senior Manager Customer Central
Sydney Trains
Sydney
02.2023 - 06.2024
- Leader of a team designing and implementing innovative, sustainable business solutions through effective planning and facilitation of collaborative experiences, accelerating the development and execution of strategic initiatives.
- Enhanced customer satisfaction by increasing the Net Promoter Score (NPS) by 30% over previous years, demonstrating a strong focus on customer-centric strategies and service improvement.
- Delivered a comprehensive 'Ways of Working' review by collaborating with cross-functional teams to analyse current processes and unlock capabilities, aligning team operations with future organizational goals.
- Designed and executed key business initiatives to ensure alignment of Customer Central's services with government priorities, driving successful outcomes and strategic alignment.
- Organized and led large-scale industry forums, senior leadership collaborations, and Whole of Government ideation sessions, fostering engagement and collaboration across multiple stakeholders and levels of government.
- Developed and successfully piloted the Sydney Trains Women in Leadership mentoring pilot program, promoting diversity and leadership development within the organization.
Customer Area Manager
Sydney Trains
Sydney
02.2022 - 02.2023
- Cultivated positive relationships with customers, leaders, and team members, fostering a highly engaged and successful work environment, as evidenced by an increase in the Net Promoter Score (NPS).
- Enhanced operational efficiency by streamlining workflows, ensuring that operational and safety objectives were consistently achieved.
- Supported employee development by providing motivation, professional development opportunities, and upskilling programs, contributing to improved job performance and team growth.
- Oversaw commercial contracts, ensuring adherence to best practices and maintaining high standards of work from suppliers.
- Implemented continuous improvement initiatives to elevate customer service delivery, incorporating customer feedback and introducing innovative solutions such as a 'platform vigilance' process to enhance service quality.
Shift Manager, Train Crewing
Sydney Trains
Sydney
01.2021 - 02.2022
- Managed crewing operations to ensure superior customer service delivery, achieving high on-time performance and positive customer recognition.
- Oversaw end-to-end people management processes for a team of 58 direct reports, including performance evaluations, competency assessments, incident and conflict resolution, and absence management.
- Enhanced operational reliability by optimizing on-time performance and crew utilization, addressing operational issues and providing effective solutions to minimize customer impact.
- Developed and implemented performance and development strategies for Train Crew, effectively managing within a unionized environment to drive team growth and operational excellence.
- Designed and executed crew engagement strategies and learning programs, fostering team engagement and continuous improvement through targeted initiatives.
Manager Load Control
Qantas Integrated Operations Centre
04.2018 - 01.2021
Manager Duty Airport
Dubai Airport
Dubai
10.2016 - 04.2018
Manager Airport Customer Experience
Perth Airport
Perth
07.2014 - 10.2016
Customer Service Manager
Qantas Domestic Pty Ltd
01.2012 - 01.2014
Training Facilitator - Learning & Development
01.2006 - 01.2012
Education
Master of Business Administration -
Skills
- Project management
- Stakeholder engagement
- Strategic risk mitigation
- Resource planning
- Collaboration strategies
- Customer relationship management
References
- Alex, Lawrie, Director Portfolio Origination, Pipeline, Partnerships & Development
- Jas, Tumber, Executive Director, Rail Operations
Timeline
Senior Manager Pipeline
Infrastructure Projects & Engineering
02.2025 - Current
Director Stakeholder Engagement
Infrastructure Projects & Engineering
06.2024 - 01.2025
Senior Manager Customer Central
Sydney Trains
02.2023 - 06.2024
Customer Area Manager
Sydney Trains
02.2022 - 02.2023
Shift Manager, Train Crewing
Sydney Trains
01.2021 - 02.2022
Manager Load Control
Qantas Integrated Operations Centre
04.2018 - 01.2021
Manager Duty Airport
Dubai Airport
10.2016 - 04.2018
Manager Airport Customer Experience
Perth Airport
07.2014 - 10.2016
Customer Service Manager
Qantas Domestic Pty Ltd
01.2012 - 01.2014
Training Facilitator - Learning & Development
01.2006 - 01.2012