Rozhina Zare
Templestowe,VIC
Summary
Professional in retail management with in-depth experience in floor operations and customer service excellence. Known for optimising inventory processes and ensuring high standards of in-store presentation. Focuses on team collaboration and adaptability, providing reliable and results-driven performance. Skilled in leadership, staff training, and problem-solving.
Overview
3
3
years of professional experience
Work History
Floor Manager
Zara
11.2024 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Performed closing procedures 2 times weekly by balancing cash drawers and reconciling credit card transactions.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Managed staff scheduling to cover peak times effectively without over staffing.
Floor Supervisor
Zara
07.2024 - 11.2024
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored sales floor and provided customer service to foster retention and loyalty.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Sales assistant
ZARA - BOURKE STREET
04.2022 - 01.2024
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Actively engaged with customers to drive sales and meet targets, utilizing product knowledge and awareness of current fashion trends
- Assisted with maintaining visual standards on the shop floor by arranging merchandise displays and ensuring products were organized and well presented
- Processed sales transactions accurate and efficiently using POS systems, handling cash, credit/debit cards and other forms of payment securely
- Demonstrated excellent communication and interpersonal skills, contributing to a positive work environment and effective teamwork.
Receptionist
KAYA HEALTH CLUB- EMPORIUM
06.2023 - 11.2023
- Greeted and assisted gym member and visitors in a welcoming and friendly manner
- Managed front desk operations, including answering phones, scheduling appointments, and processing memberships
- Ensured the reception area was clean, organized, and stocked with necessary supplies
- Demonstrated strong communication skills in person, over the phone, and in written correspondence to address inquiries and resolve issues promptly.
Sales assistant
DAVID JONES/ TED BAKER- BOURKE STREET
01.2023 - 07.2023
- Provided a report weekly regarding the sales and exceeded sales target by 0.80%
- Merchandised the new stock
- Advised customers and processed orders received by phone special order of goods not in stock, passed order to the relevant person
- Provided excellent face to face sales and support service to all customers with: -Accurate, professional and efficient service
- -High level of customer care and responsiveness
- -An effective contribution to the sales target
- -Good product knowledge and understanding.
Education
Bachelor of Design - Property And Construction Managment
The University Of Melbourne
Certificate IV in Real Estate Practice -
Entry Education
Skills
- Team Leadership
- Selling skill
- Customer Relations
- Decision-Making
- Quality Assurance
- Teamwork and Collaboration
- Team training and development
- Employee scheduling
Languages
English
Persian
Timeline
Floor Manager
Zara
11.2024 - Current
Floor Supervisor
Zara
07.2024 - 11.2024
Receptionist
KAYA HEALTH CLUB- EMPORIUM
06.2023 - 11.2023
Sales assistant
DAVID JONES/ TED BAKER- BOURKE STREET
01.2023 - 07.2023
Sales assistant
ZARA - BOURKE STREET
04.2022 - 01.2024
Certificate IV in Real Estate Practice -
Entry Education
Bachelor of Design - Property And Construction Managment
The University Of Melbourne
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