Summary
Overview
Work History
Education
Skills
Credentials And Licenses
Timeline
Generic

ReGina Rotert

Jindalee,QLD

Summary

Dynamic Community Manager with a proven track record in the multifamily housing industry, showcasing expertise in leasing, negotiation, budgeting, marketing, and sales. Committed to fostering exceptional customer service and building strong client relationships to ensure resident satisfaction and community engagement. Adept at driving operational efficiency while enhancing property value through strategic initiatives. Passionate about creating vibrant living environments that exceed resident expectations and contribute to community success.



Overview

25
25
years of professional experience

Work History

Property Manager

Block Multifamily Group
02.2018 - 08.2023
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Fostered a sense of community among tenants through well-planned social events and activities that encouraged interaction amongst neighbours.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favourable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Community Manager

BSR, REIT
02.2018 - 02.2021
  • Worked with owner during property sale and takeover by new ownership.
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for tenants.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.

Client Relations Manager

ERC Companies
01.2014 - 02.2018
  • Managed new construction projects and directed the lease-up process.
  • Analyze monthly budgeting and accounting reports to maintain expenditure controls.
  • Review operating budgets to analyze trends affecting budget needs.
  • Seek new ways to improve efficiency and increase profits.
  • Operate computers programmed with AppFolio accounting software to record, store, and analyze information.
  • Code documents according to company procedures.
  • Prepare and process payroll information.
  • Calculate costs of materials, overhead and other expenses, based on estimates, quotations and price lists.
  • Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
  • Confer with clients by telephone, email, or in person to provide information about products or services, take or service requests, cancel accounts, or obtain details of complaints.
  • Keep records of client interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Answer inquiries for VRBO's (Vacation Rental By Owner) regarding information such as schedules, accommodations, procedures, and policies.
  • Determine whether VRBO is available on travel dates requested by clients, assigning requested spaces when available.
  • Meet with prospective clients to show properties, explain terms of occupancy, and provide information about local areas.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
  • Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
  • Determine and certify the eligibility of prospective clients, following company policies and government regulations.
  • Maintain budgeted occupancy requirements
  • Coordinate and plan onsite client events.
  • Train onsite staff at new properties on software and company policies and procedures.

Director of Student Housing

University of Arkansas Fort Smith
01.2007 - 10.2009
  • Enforce rules and regulations to ensure the smooth and orderly operation of a student housing program.
  • Mediate interpersonal problems between students.
  • Make regular rounds to ensure that students and areas are safe and secure.
  • Administer, coordinate, or recommend disciplinary and corrective actions.
  • Determine the need for facility maintenance and repair, and notify appropriate personnel.
  • Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work-study programs and other student workers.
  • Chaperone group-sponsored trips and social functions.
  • Process contract cancellations for students who are unable to follow residence hall policies and procedures.
  • Order supplies for facilities.
  • Assign rooms to students.
  • Coordinate timely turnovers between semesters to ensure apartments were ready for student move in.

Community Director

ERC Companies
05.2000 - 12.2006
  • Managed new construction and lease-up of the property.
  • Operate computers programmed with accounting software to record, store, and analyze information.
  • Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable and receivable, and profits and losses.
  • Code documents according to company procedures.
  • Compile budget data and documents, based on estimated revenues and expenses and previous budgets.
  • Meet with tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Collection of monthly rental fees, and deposits and payment of incurred operating expenses.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for residential properties.
  • Determine and certify the eligibility of prospective tenants, following company policies and government regulations.
  • Prepare detailed budgets and financial reports for properties.
  • Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
  • Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
  • Review rents to ensure that they are in line with rental markets.
  • Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
  • Maintain compliance with the LIHTC program.

Assistant Property Manager

ERC Companies
03.1998 - 05.2000


  • Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
  • Collection of monthly assessments, rental fees, deposits, and incurred operating expenses.
  • Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
  • Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects.
  • Determine and certify the eligibility of prospective tenants, following company policies and government regulations.
  • Market vacant space to prospective tenants through market research, advertising, or other methods.
  • Maintain compliance with the LIHTC program.

Education

High School Diploma -

Northside High School
Fort Smith, Arkansas

General Studies

University of Arkansas Fort Smith
Fort Smith, Arkansas

Skills

  • Property Management Software
  • Appfolio
  • Buildium
  • Yardi
  • Microsoft Office
  • Attention to detail
  • Efficient multi-tasking
  • Exceptional oral and written communication skills
  • Rent collection
  • Lease renewals
  • Property tours and inspections
  • Occupancy management
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Financial budgeting and reporting
  • New construction

Credentials And Licenses

  • A.R.M. (Accredited Residential Manager), IREM Chapter 16, 00140838
  • Notary Public, Washington County, AR, 12699769
  • C.L.A.S.S. (Certified Leasing and Sales Specialist), Spectrum Seminars
  • S.T.A.R. (Spectrum Training Award Recipient), Rural Development 515 Certification Seminar

Timeline

Property Manager

Block Multifamily Group
02.2018 - 08.2023

Community Manager

BSR, REIT
02.2018 - 02.2021

Client Relations Manager

ERC Companies
01.2014 - 02.2018

Director of Student Housing

University of Arkansas Fort Smith
01.2007 - 10.2009

Community Director

ERC Companies
05.2000 - 12.2006

Assistant Property Manager

ERC Companies
03.1998 - 05.2000

High School Diploma -

Northside High School

General Studies

University of Arkansas Fort Smith

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ReGina Rotert