Sarah Janes

Since my employment began at Cotton On, I have been determined to and succeeded in being a motivated and people-focused Assistant Store Manager, skilled in supporting daily store and financial operations, driving sales performance, and leading high-performing teams. I have been committed to and excelled in creating a safe, inclusive, and supportive environment by constantly checking in, understanding the specific individual needs of staff, and fostering a culture of respect, initiative, and collaboration. I have been recognized for the ability to build strong professional relationships, communicate effectively, and respond to challenges with empathy and sound judgment. I have demonstrated a consistent track record in customer service excellence, team development, visual merchandising, and stock control, while contributing to a positive, results-driven workplace. Consistently high performance led to a merit-based pay increase, and inspired continued growth in both personal and professional development.

Managed front-of-house operations, including opening shifts, coordinating bookings, and ensuring the venue was fully prepped for service. Trained and mentored new staff in restaurant procedures, food safety, and customer service. Delivered attentive, personalized service by anticipating guests' needs and upselling menu items to boost sales. Maintained high standards of cleanliness, organization, and compliance with health regulations. Proficient in all FOH roles, including hosting, quality control, and payment processing, ensuring smooth and efficient service, particularly during peak periods.

Skilled in safely lifting and handling heavy machinery and materials in compliance with occupational health and safety (OHS) protocols. Experienced in identifying workpiece defects and machine malfunctions, performing routine maintenance to prevent downtime, and extend equipment lifespan. Proficient in daily equipment inspections and material wrapping for secure transport. Demonstrated ability to work efficiently in a fast-paced environment to meet production targets, and fulfill customer orders on time. Adept at following strict company safety policies, using multi-line phone systems for internal coordination, and participating in structured training programs to ensure compliance, and operational readiness.

Maintained clean and organized food prep and customer service areas while adhering to strict health and safety standards. Operated grills, fryers, and other kitchen equipment safely and efficiently. Handled transactions accurately, including cash, credit, and gift card payments. Assisted with restocking, cleaning refrigerators, and completing opening, closing, and shift-change duties. Served food at counters, reported inventory needs, and supported smooth operations by collaborating with team members, and responding to feedback. Escalated customer concerns promptly to ensure quick resolution and service satisfaction.