Rubah Mansour
Adelaide,SA
Summary
Customer service professional with experience in fast-paced retail environments, skilled in handling inquiries, managing transactions, and providing a welcoming experience for customers. Strong communication and organisational skills, with the ability to multitask and adapt to various responsibilities. A quick learner with a proactive approach to problem-solving and a commitment to delivering excellent service.
Overview
4
4
years of professional experience
Work History
Gelato Scooper
48 Flavours
Adelaide, SA
09.2023 - Current
- Trained new employees on best practices for scooping gelato, equipment use, and customer service techniques.
- Balanced multiple responsibilities simultaneously during peak hours by prioritizing tasks effectively.
- Greeted incoming customers and provided reliable, friendly customer service.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
Sales Associate
Platypus Shoes
Adelaide, SA
07.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Front End Team Member
Woolworths
Adelaide, SA
12.2021 - 09.2023
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma Of Nursing -
Torrens University Australia
Adelaide, SA08-2026
High School Diploma -
Australian Islamic College
Adelaide, SA12-2020
Skills
- Professional customer service
- Punctual and reliable
- Hygiene practices
- Teamwork
- Dependable and responsible
- Cash handling
- Handling complaints
- Flexible schedule
- POS systems
- Stocking and organizing
- Problem-solving abilities
- Multitasking
Languages
English
Arabic
Timeline
Gelato Scooper
48 Flavours
09.2023 - Current
Sales Associate
Platypus Shoes
07.2023 - 05.2024
Front End Team Member
Woolworths
12.2021 - 09.2023
Diploma Of Nursing -
Torrens University Australia
High School Diploma -
Australian Islamic College