Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rubal Jaswal

Melbourne,VIC

Summary

Competent Accounts Receivable Specialist carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Payment advisor

NAB HICAPS OPERATION
11.2022 - Current
  • Perform general account maintenance services to customers, including customer profile maintenance, Health Fund payments, terminal maintenance, and special clearances
  • Assist Manager in accurately performing day to-day activities of HICAPS including customer amendment, reporting and completion of customer onboarding tasks
  • Complete activities for account opening where required
  • Demonstrate NAB Values at all times focusing deepening customer relationships and delivering professional and efficient customer service
  • Identify and recommend improvements to processes and procedures
  • Respond to customer queries/complaints and provide a high degree of customer service
  • Enhance customer retention as appropriate
  • Navigating through multiple different banking systems and tools
  • Have a good understanding of updated banking policies, procedures, and legislation.

Administrative Assistant

Advance Record
11.2020 - 11.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Handled client correspondence and tracked records to foster office efficiency
  • Generated reports and typed letters in Word and prepared PowerPoint presentations
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Coached new employees on administrative procedures, company policies and performance standards
  • Performed research to collect and record industry data
  • Managed Access databases converting complex data into easy-to-interpret data.

Team Leader

Hungry Jack's
09.2017 - 01.2021
  • Mentored and guided employees to foster proper completion of assigned duties
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
  • Built strong relationships with customers through positive attitude and attentive response
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Coordinated weekly meetings for internal and external groups
  • Optimized customer support by establishing collaborative service environment.

Sales and Marketing Representative

Lumo Energy
12.2015 - 12.2016
  • Followed through with leads to close sales over phone, in office and during external consumer engagements
  • Built local sales and marketing plan for each targeted district within defined territory
  • Identified and developed key operations and influencer relationships within targeted districts
  • Collaborated with leadership to identify marketing and communication needs for team and stakeholders
  • Participated in skills development initiatives to promote team competence and success
  • Researched competitor marketing trends and prices using data analysis
  • Examined needs, wants and spending patterns of target audience
  • Planned meetings and trade shows by developing schedules, establishing contacts, and coordinating mailing lists.

Education

Master of Information and Communication Technology -

Latrobe University
Melbourne, VIC
07.2017

Bachelor of Engineering: Electronics and Communication -

CT Group of Institute
07.2014

Skills

  • Database and Client Management Systems
  • Microsoft Office
  • Research and Analytical Skills
  • Payment Processing
  • Financial records and reporting
  • Strong Organizational Skills
  • Spreadsheet Management
  • Audit Procedures
  • Financial software
  • Multitasking and Time Management

Certification

  • Certified ACS Professional (Australian Computer Society)
  • Diploma & Advanced Diploma – Leadership and Management (Jan 2022)

Timeline

Payment advisor

NAB HICAPS OPERATION
11.2022 - Current

Administrative Assistant

Advance Record
11.2020 - 11.2022

Team Leader

Hungry Jack's
09.2017 - 01.2021

Sales and Marketing Representative

Lumo Energy
12.2015 - 12.2016

Master of Information and Communication Technology -

Latrobe University

Bachelor of Engineering: Electronics and Communication -

CT Group of Institute

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Rubal Jaswal