Rubayia Jannat
Adelaide,SA
Summary
Customer Service Manager dedicated to enhancing service quality and customer satisfaction. Managed daily operations, trained staff on best practices, and implemented standard procedures to elevate service excellence.
Overview
1
1
year of professional experience
Work History
Customer Service Manager
Delhi Sweets and Veg Restaurant
10.2025 - Current
- Managed daily customer service operations, achieving high satisfaction levels.
- Resolved customer complaints efficiently, contributing to enhanced service quality.
- Trained and mentored staff on best practices in customer engagement, improving team competency.
- Developed and implemented standard operating procedures for service excellence.
Kitchen Hand
Dial a Curry
04.2025 - 02.2026
- Prepared ingredients and assembled menu items to support efficient kitchen operations.
- Operated kitchen tools and appliances safely to support food production.
- Ensured cleanliness and organization of kitchen workspaces and equipment to promote a safe cooking environment.
- Worked with team members to deliver timely service during peak hours, enhancing customer satisfaction.
Education
Bachelor of Arts - Family And Community Services
Acknowledge Education
Adelaide, SA10-2028
Skills
- Customer service
- Customer engagement
- Quality assurance
- Team management
- Problem-solving
- Time management
- Microsoft Office
- Communication skills
- Customer focused
Languages
English
Professional
Hindi
Full Professional
Punjabi
Professional
Bengali
Native/ Bilingual
Timeline
Customer Service Manager
Delhi Sweets and Veg Restaurant
10.2025 - Current
Kitchen Hand
Dial a Curry
04.2025 - 02.2026
Bachelor of Arts - Family And Community Services
Acknowledge Education