Rubba Fatima Shahid
Chippendale,NSW
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Assistant Supervisor
COSMOS Restaurant
01.2023 - 06.2023
- Appointed, inducted and mentored 3 new waitstaff.
- Oversaw a team of 15 waitstaff, 2 receptionists and 10 kitchen staff.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas, leading to 50% improvement in order to serving time.
- Worked with management team to implement proper division of responsibilities, scheduled shifts and assigned tables.
- Gained experience in payroll related software such as Paypeople, and conducted payroll activities in a timely and accurate manner.
Private Tutor
Self-employed
06.2019 - 06.2023
- Worked with 19 students over the course of 4 years, mostly long-term.
- Home-schooled 4 students and prepared them for admission into a highly regarded private school in Minnesota, USA.
- Over 90% of the students yielded an increase of at least 2 grades higher or more.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Waitress
COSMOS Restaurant
08.2022 - 12.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Assistant Operations Director
Eagle Eyes Security
05.2021 - 04.2022
- Motivated and trained a team of 10 employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
Education
Bachelors of Chemical And Biomolecular Engineering - Engineering
The University of Sydney
Sydney06.2025
Skills
- Decision Making
- Time Management
- Personnel Management
- Task Delegation
- Employee Relations
- Employee Motivation and Discipline
- Issue Resolution
- Strategic Planning
- Complex Problem-Solving
- Goal-Oriented
- Microsoft Office Experience
Timeline
Assistant Supervisor
COSMOS Restaurant
01.2023 - 06.2023
Waitress
COSMOS Restaurant
08.2022 - 12.2022
Assistant Operations Director
Eagle Eyes Security
05.2021 - 04.2022
Private Tutor
Self-employed
06.2019 - 06.2023
Bachelors of Chemical And Biomolecular Engineering - Engineering
The University of Sydney
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