Rubba Fatima Shahid
Chippendale,NSW
Summary
Dynamic Supervisor and Trainer with successes in elevating operations in food service organizations. Skilled in building and retaining talented teams by establishing collaborative work environments. Dedicated to maintaining impeccable service areas with focus on optimizing individual experiences and brand loyalty.
Overview
4
4
years of professional experience
Work History
Assistant Supervisor
COSMOS Restaurant
07.2022 - 06.2023
- Appointed, inducted and mentored 3 new waitstaff.
- Oversaw a team of 15 waitstaff, 2 receptionists and 10 kitchen staff.
- Revamped the menu by removing 12 items and recalculating ideal price points, increasing net revenue by 11%.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas, leading to 50% improvement in order to serving time.
- Gained experience in payroll related software such as Paypeople, and conducted payroll activities in a timely and accurate manner.
Waitress
COSMOS Restaurant
01.2022 - 06.2022
- Maintained a positive, customer friendly attitude to exceed sales expectations by 15%.
- Memorized 2 menus, from raw material origins to cooking methodology to answer customers' questions and increase order rates.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with a 12 person waitstaff to ensure quick service and customer comfort.
- Awarded Employee of the Month in April 2022.
Private Tutor
Self-employed
06.2019 - 06.2023
- Worked with 19 students over the course of 4 years, mostly long-term.
- Home-schooled 4 students and prepared them for admission into a highly regarded private school in Minnesota, USA.
- Over 90% of the students yielded an increase of at least 2 grades higher or more.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Maintained tutoring records to adjust instruction and update parents on student progress.
Education
Bachelors of Chemical And Biomolecular Engineering - Engineering
The University of Sydney
Sydney06.2025
Skills
- Decision Making
- Time Management
- Personnel Management
- Task Delegation
- Employee Relations
- Employee Motivation and Discipline
- Issue Resolution
- Strategic Planning
Timeline
Assistant Supervisor
COSMOS Restaurant
07.2022 - 06.2023
Waitress
COSMOS Restaurant
01.2022 - 06.2022
Private Tutor
Self-employed
06.2019 - 06.2023
Bachelors of Chemical And Biomolecular Engineering - Engineering
The University of Sydney
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