Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruben Ramasamy

Summary

As a 22 year old, Gen Z youngster i found myself obsessed with optimizing
my perfomance regarding any task being attributed and always striving for
more chasing excellence.Over the years i have acquired some dedicated and dynamic experienced Personal Banker with strong mathematical skills and a devotion to customer service, providing skills to prioritize and multi-task in fast-paced working environment and knowledgeable and experienced Bookkeeper with extensive knowledge handling and documenting financial transactions according to policies and preferred procedures.Successfully works as part of
team to reach personal and business goals. Known for successfully handling escalated customer support and financial issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers.Experienced in maintaining accounts, processing accounts payable and receivable, managing invoices..Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Motivated high school student with a track record of academic excellence. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Junior Financial accounting and reporter

Modero/Virtuo Technologies
2 2022 - 5 2024
  • Completed monthly and quarterly close processes, including journal entries and balance sheet reconciliations
  • Assisted with budgeting and forecasting, providing insights and recommendations to management
  • Created and maintained financial databases, ensuring accuracy and completeness of records
  • Assisted with audits, providing necessary documents and information to auditors
  • Analyzed complex financial data to identify trends and inform decision-making
  • Monitored and reconciled bank accounts to identify discrepancies and ensure accuracy.

Customer Service Representative

Modero/Virtuo Technologies
10.2021 - 05.2024
  • Answered inbound calls, chats and emails to facilitate customer service
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
  • Educated customers on special pricing opportunities and company offerings
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Assisted customers with making payments or establishing payment plans to bring accounts current
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Made outbound calls to obtain account information
  • Upheld quality control policies and procedures to increase customer satisfaction
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.

Shop Manager

Adidas
11.2019 - 09.2021
  • Supervised daily operations by establishing procedures and monitoring team performance
  • Negotiated supplier contracts for goods at favorable prices
  • Organized special events such as product launches, promotions or discounts
  • Implemented strategies to increase sales and profitability of the shop
  • Scheduled staff shifts according to business needs
  • Examined supply and raw material levels to determine shortages and make necessary adjustments
  • Led employee performance evaluations and rewarded top performers to retain quality personnel
  • Monitored staff performance and provided feedback and guidance as necessary
  • Facilitated prompt resolution of customer problems and complaints
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Highly personable and customer-focused retail professional with over 2 years of experience in delivering outstanding service in sports and street wear environments.

All Rounder/ Cashier

L'Artisan Coffee Shop
07.2017 - 08.2018
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a safe work environment with consistent adherence to safety protocols and proper use of personal protective equipment.
  • Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.

Education

High School Diploma -

St Andrews School
Mauritius
11.2019

Skills

  • Microsoft Office Excel
  • Fast Learner
  • Ability to work in a team
  • Strong interpersonal skill
  • Time Management
  • Always dressed well for the situation
  • Reliable and punctual

Timeline

Customer Service Representative

Modero/Virtuo Technologies
10.2021 - 05.2024

Shop Manager

Adidas
11.2019 - 09.2021

All Rounder/ Cashier

L'Artisan Coffee Shop
07.2017 - 08.2018

Junior Financial accounting and reporter

Modero/Virtuo Technologies
2 2022 - 5 2024

High School Diploma -

St Andrews School
Ruben Ramasamy