Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Ruben Vanden Bergh

Albury,NSW

Summary

Dynamic professional with extensive experience in customer service, sales, and food preparation within demanding environments. Recognized for strong communication skills and the ability to maintain composure under pressure, contributing significantly to enhanced guest engagement. Proven track record in delivering immersive experiences in team settings, particularly in escape room scenarios. Aiming to leverage diverse skill set to foster exceptional customer interactions and support business growth.

Overview

6
6
years of professional experience

Work History

Host

BounceInc
Wodonga, VIC
01.2025 - Current
  • Welcomed guests at reception, handled bookings, check-ins, and responded to email inquiries.
  • Led high-energy birthday parties and group events, ensuring safety, fun, and smooth coordination.
  • Worked across café and kitchen areas, preparing food and maintaining hygiene standards.
  • Delivered excellent customer service across all areas, from front desk to party zones.
  • Adapted quickly between roles to support team needs and ensure a great guest experience.

Retail Consultant

Telstra
Albury, NSW
02.2024 - 12.2024
  • Delivered personalised customer service, assisting with product advice, troubleshooting, and account management.
  • Handled POS systems, bill payments, and contract sign-ups with accuracy and confidentiality.
  • Resolved customer issues with patience and professionalism, maintaining strong brand trust.
  • Managed store presentation and stock displays to enhance the customer experience.
  • Worked as part of a sales-driven team while maintaining a welcoming, helpful front-of-house presence.

Multi-Role Staff

Birch Carroll & Coyle
Maroochydore, QLD
11.2021 - 12.2023
  • Delivered excellent customer service across multiple departments: ushering, café, bar, candy bar, and box office.
  • Performed duty manager shifts, overseeing operations, team coordination, and customer issue resolution.
  • Managed stocktake and restocking duties to maintain smooth daily operations.
  • Handled food prep, drink service, and barista tasks while ensuring hygiene and safety standards.
  • Balanced front-of-house responsibilities with behind-the-scenes efficiency, adapting quickly to changing demands.

Front of House Staff Member

Banjo's Bakery
Maroochydore, QLD
11.2021 - 05.2022
  • Greeted customers warmly and took orders with accuracy and efficiency.
  • Handled POS transactions and maintained a tidy, inviting counter area.
  • Assisted with product displays and restocking to ensure smooth service flow.
  • Delivered fast, friendly service while managing peak periods confidently.
  • Supported a positive customer experience through clear communication and attention to detail.

Front of House Employee

McDonald's
Maroochydore, QLD
06.2019 - 11.2021
  • Delivered high-level customer service in a fast-paced environment.
  • Managed front counter duties: greeting guests, handling payments, and resolving issues.
  • Maintained a clean, welcoming space to uphold brand standards.
  • Multitasked effectively during peak hours with strong communication.
  • Acted as the first point of contact, ensuring a positive customer experience.

Education

Queensland Certificate of Education -

Maroochydore State Highs School
160 Maroochydore Rd, Maroochydore QLD 4558
11-2022

Skills

  • Customer Service Excellence
  • Multitasking
  • Communication Skills
  • Reception & Admin Experience
  • Teamwork & Flexibility
  • Conflict Resolution
  • Attention to Detail
  • Hospitality Mindset

Affiliations

  • Music Production – Passionate about making beats and exploring sound design.
  • Fitness & Training – Regular gym-goer, focused on health and wellness.
  • Language Learning – Currently studying Japanese and exploring Japanese culture.
  • AFL – Big fan of Australian football, enjoy both watching and playing casually.

Timeline

Host

BounceInc
01.2025 - Current

Retail Consultant

Telstra
02.2024 - 12.2024

Multi-Role Staff

Birch Carroll & Coyle
11.2021 - 12.2023

Front of House Staff Member

Banjo's Bakery
11.2021 - 05.2022

Front of House Employee

McDonald's
06.2019 - 11.2021

Queensland Certificate of Education -

Maroochydore State Highs School

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Ruben Vanden Bergh