Ruben Waters
Little Mountain,Australia
Summary
Support Worker pursuing Social Work degree, equipped with hands-on experience in disability support and crisis intervention. Developed strong community engagement through diverse roles in care industry, fostering relationships with empathy and dedication. Committed to contributing to an organization that values interpersonal skills and supports professional growth.
Overview
14
14
years of professional experience
Work History
Child Safety Support Officer
Department of Child Saftey
Sunshine Coast, Qld
06.2026 - Current
- Provided support and guidance to families during crisis situations.
- Implemented risk management strategies to mitigate potential threats.
- Ensured the security and confidentiality of sensitive information.
- Developed and maintained relationships with key clients and stakeholders.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
YOUTH WORKER / SUPPORT WORKER
The Energy Community and Supports
11.2024 - Current
- Monitored and documented client behaviour, engagement levels, and emotional responses during sessions, enhancing recordkeeping and supporting informed decision-making.
- Supported clients with personal care routines and daily activities, assisting with mobility, hygiene, and managing personal belongings.
- Coordinated transport services for clients to medical appointments and community-based activities, ensuring timely and safe arrivals to promote engagement and access to essential services.
- Reported incidents, behavioural concerns, and changes in client well-being to senior staff, facilitating timely guidance and ensuring appropriate responses to uphold duty of care.
SUPPORT WORKER
Real Community Experiences
09.2024 - 05.2025
- Supported participants to enhance independence and engagement in community activities through effective communication and empathy.
- Demonstrated strong teamwork and collaboration with other professionals to deliver holistic and person-centered support services.
- Collaborated with professionals to deliver holistic, person-centered support services, ensuring alignment with participants' needs.
- Completed medication training and assisted with medication administration, ensuring safety and compliance with care protocols.
BARTENDER
Kings Beach Bar
01.2022 - 10.2024
- Delivered friendly and efficient service in a high volume, fast paced environment demonstrating strong interpersonal and communication skills.
- Established positive relationships with diverse customers and team members, fostering social connection and increasing customer satisfaction.
- Managed challenging situations calmly and professionally, employing conflict resolution and problem-solving skills to de-escalate tension effectively.
ASSISTANT NURSE
St Marys Aged Care
08.2022 - 08.2023
- Delivered direct patient care, enhancing comfort and well-being of assigned patients through effective communication and empathy.
- Facilitated accurate collection and documentation of patient health information, enabling informed clinical decision-making.
- Contributed to the accurate collection and documentation of patient health information, supporting informed clinical decision-making.
- Collaborated within a multidisciplinary team, ensuring clear communication and commitment to patient-centred care.
- Maintained strict confidentiality and upheld ethical and professional standards in line with organisational policies and relevant legislation.
DOMESTIC ASSISTANT
Conexson
02.2022 - 08.2022
- Developed personalized solutions for household tasks that enhanced homeowner satisfaction.
- Coordinated with office personnel to resolve issues swiftly and maintain smooth operations.
- Crafted personalized solutions for household tasks tailored to the homeowner's preferences.
- Provided exceptional service by welcoming homeowners and promptly addressing their needs.
LEADING HAND
Everest Facades
01.2021 - 02.2022
- Applied exceptional trade knowledge and experience to complete all work to high company standards and within deadlines.
- Coordinated workflows with supervisors across departments to align operational activities and enhance collaboration.
- Cultivated relationships and engaged with clients to foster a positive workplace environment.
LEADING HAND
Tradies on Ropes
03.2019 - 01.2021
- Coordinated maintenance works for One Central Park, Australia's most sustainable building, ensuring adherence to eco-friendly practices.
- Fostered relationships with clients and team members to enhance collaboration and project success.
- Ensured housekeeping and storage areas met safety and operational standards, contributing to site efficiency.
LEADING HAND/SITE MANAGER
888 Glazing
11.2017 - 03.2019
- Communicated project updates to team members during meetings.
- Directed site operations with a team of 10, ensuring compliance with Australian Building Standards and timely project delivery.
- Facilitated effective communication with team members during project meetings. and time management skills.
QUALIFIED LANDSCAPER
Castle Outdoor Creations
01.2013 - 12.2017
- Planned and executed construction and repairs for diverse landscape environments, improving site aesthetics and functionality.
- Coordinated work activities with supervisors from other departments to streamline project execution.
- Provided leadership and trained an apprentice after my first year of trade.
Education
HIGH SCHOOL DIPLOMA -
Wagga Wagga High School
Wagga WaggaPATHWAYS TERTIARY COURSE -
University of the Sunshine Coast
Sippy DownsLANDSCAPING AND HORTICULTURE III -
TAFE NSW
Wagga WaggaSkills
- Strengths Based Approach
- Client-Centered Care
- Crisis Management
- Crisis intervention
- Trauma-Informed Approach
- Advocacy Skills
- Dependable Support
- Effective listening
- Interpersonal skills
- Adaptable
- Crisis Adaptability
- Problem Solving
- Communication
- Case documentation
Timeline
Child Safety Support Officer
Department of Child Saftey
06.2026 - Current
YOUTH WORKER / SUPPORT WORKER
The Energy Community and Supports
11.2024 - Current
SUPPORT WORKER
Real Community Experiences
09.2024 - 05.2025
ASSISTANT NURSE
St Marys Aged Care
08.2022 - 08.2023
DOMESTIC ASSISTANT
Conexson
02.2022 - 08.2022
BARTENDER
Kings Beach Bar
01.2022 - 10.2024
LEADING HAND
Everest Facades
01.2021 - 02.2022
LEADING HAND
Tradies on Ropes
03.2019 - 01.2021
LEADING HAND/SITE MANAGER
888 Glazing
11.2017 - 03.2019
QUALIFIED LANDSCAPER
Castle Outdoor Creations
01.2013 - 12.2017
HIGH SCHOOL DIPLOMA -
Wagga Wagga High School
PATHWAYS TERTIARY COURSE -
University of the Sunshine Coast
LANDSCAPING AND HORTICULTURE III -
TAFE NSW