RUBEN AXEL FONG
Melbourne,VIC
Summary
Committed Runner with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates and spills. High-energy student council member committed to delivering empowering leadership. Community focused student with proven communication skills and strong experience in event coordination. Forward-thinking problem-solver excels in project management and task delegation Motivated international student seeking internship in a warehouse to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Attentive Grocery Team Member provides friendly and efficient customer service, demonstrating sincerity and respect during all interactions. Exhibits teamwork to provide pleasant working and shopping environment. Demonstrates excellent communication and relationship-building skills. Self-motivated Grocery Team Member recognized for willingly taking on various tasks in busy settings. Focused on boosting customer loyalty by maintaining optimum stock levels. Helpful and accommodating individual comfortable greeting customers and answering questions or inquiries.
Overview
5
5
years of professional experience
Work History
Grocery Team Member
WOOLWORTHS
MELBOURNE, VIC
09.2023 - Current
- Stocked shelves with merchandise and rotated products to ensure freshness.
- Completed price changes on store items quickly and accurately.
- Assisted customers in locating items, answered questions about product features and prices.
- Provided excellent customer service by greeting customers, responding to inquiries, and resolving complaints in a professional manner.
- Unloaded trucks of incoming merchandise onto sales floor safely and efficiently.
- Verified that all incoming shipments were accurate according to purchase orders.
- Organized backroom stock areas for efficient retrieval of products during order fulfillment process.
- Adhered to safety policies while operating equipment such as hand truck or pallet jack.
- Ensured that all displays were properly merchandised with correct signage, pricing information, promotional materials.
- Maintained knowledge of current promotions, ads, coupons in order to answer customer inquiries accurately.
Food Runner
KISUME
MELBOURNE, VIC
09.2022 - 12.2022
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Offered insight into menu items to answer customer questions.
- Responded quickly to customer concerns and escalated major issues to management.
- Monitored tables for guest needs and customer service opportunities.
- Memorized dining room floor plans and understood seat number system.
- Inventoried food supplies to determine needs and replenish stations.
- Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
- Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Front of House Employee
SHU XIANG GE
SURABAYA, EAST JAVA
08.2021 - 10.2021
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Stocked and maintained massive buffet table with diligent planning and precision, making sure that food supply remained plentiful and fresh, with sparkling clean and sanitary surfaces.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Took to-go phone orders from guests following outlined procedures.
- Refilled condiments, napkins and server workstations.
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
Internship Student
PT DUTA BAYU CITRA
SURABAYA, EAST JAVA
08.2019 - 09.2019
- Shadowed staff and learned advanced work.
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights.
- Compiled, modeled and reported on data for senior staff.
- Kept up with busy schedule of work and studies to maintain class standing and internship eligibility.
- Monitored shop equipment to maintain safe working condition.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Performed maintenance inspections, tune-ups, oil changes and other key services.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
Community Work Volunteer
Student Council Volunteer
SURABAYA, EAST JAVA
01.2019 - 05.2019
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Demonstrated positive social skills to build healthy relationships.
- Sought out opportunities to interact with staff members to build relationships and further develop interpersonal skills.
- Removed trash and debris from highways, parks and other public locations.
- Scheduled meetings with council members, students and teachers.
- Created and organized campaign materials, spoke publicly and engaged students to earn votes.
- Volunteered and served at school and council events.
- Delegated tasks for committee members to complete.
Education
BACHELOR OF BUSINESS - LOGISTICS
RMIT University
Melbourne, VIC06.2024
Skills
- Food Delivery
- Time Management
- Opening and Closing Procedures
- Teamwork and Collaboration
- Order Management
- Effective Multitasking
- Heavy Lifting
- Basic Mathematics
- Cleaning and Organization
- Stock management
- Store maintenance
- Product Rotation
- Temperature Monitoring
- Pallet Jack Operation
- Inventory Tracking
- Order Fulfillment
- Cleanliness and sanitation
- Produce quality standards
- Unloading packages
- Quality Inspections
Timeline
Grocery Team Member
WOOLWORTHS
09.2023 - Current
Food Runner
KISUME
09.2022 - 12.2022
Front of House Employee
SHU XIANG GE
08.2021 - 10.2021
Internship Student
PT DUTA BAYU CITRA
08.2019 - 09.2019
Community Work Volunteer
Student Council Volunteer
01.2019 - 05.2019
BACHELOR OF BUSINESS - LOGISTICS
RMIT University
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