Summary
Overview
Work History
Education
Skills
Timeline
Generic

RUBI SHAH

Homebush West,Australia

Summary

Knowledgeable and dedicated professional with extensive experience in customer service. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Service NSW
12.2023 - Current
  • Gather and organize data to generate documentation and correspondence in accordance with quality standards and organizational guidelines, facilitating informed decision-making processes
  • Maintain and update records and databases meticulously to ensure accuracy and accessibility, aligning with service delivery procedures
  • Address customer inquiries across various channels promptly and accurately, adhering to organizational protocols and standards
  • Responsibly handle customer queries through telephone, face-to-face interactions, or written correspondence, in adherence to organizational guidelines and timelines
  • Offer administrative and support services such as records management, correspondence handling, and coordinating meetings and events to bolster team/unit operations
  • Execute routine financial transactions and procurement activities while adhering to agency protocols and procedures
  • Perform standard financial transactions and procurement duties, ensuring compliance with agency policies and procedures
  • Provide administrative and support services, including records management and coordinating meetings and events, to ensure the smooth functioning of the team or unit
  • Compile data and create documents and correspondence, meeting quality standards and organizational requirements, to facilitate information flow and support decision-making processes
  • Keep records and databases up to date, ensuring that information is stored accurately and is easily retrievable, in accordance with established service delivery protocols.

Receptionist

Advantage Aged Care
06.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Kept reception area clean and neat to give visitors positive first impression
  • Confirmed appointments, communicated with clients, and updated client records
  • Answered central telephone system and directed calls accordingly
  • Provided clerical support to company employees by copying, faxing, and filing documents
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Customer Service Representative

Tafe NSW
09.2023 - 12.2023
  • Ensure the delivery of high-quality customer service across Student Services Branch transactions, maintaining service level standards and complying with TAFE NSW processes and regulations
  • Collaborate with internal teams and stakeholders to efficiently resolve and escalate customer inquiries, fostering effective communication and problem-solving
  • Flexibly support different teams within Student Services Administration and Student Sales as needed, especially during peak periods or changing organizational priorities
  • Recognize and address the diverse needs of TAFE NSW customers, directing them to specialized support services when necessary based on their individual circumstances
  • Actively contribute to refining processes and procedures within the Student Services Branch to drive continuous improvement
  • Foster an inclusive and engaging campus/cluster culture aligned with TAFE NSW values as part of the broader Student Services team
  • Uphold TAFE NSW values and policies, ensuring a safe, healthy, and inclusive work environment.

Electrical Engineer

Waiba Infratech
08.2015 - 02.2020
  • Responsible for designing and implementing the electrical systems for the hydropower plant, including the generation, transmission, and distribution of power
  • Evaluated installed electrical equipment and systems to isolate faults and implement corrective actions
  • Responsible for testing and maintaining the electrical equipment used in the hydropower plant to ensure that it is operating efficiently and safely
  • Responsible for identifying and troubleshooting any electrical issues that may arise in the hydropower plant and resolving them quickly to avoid any downtime
  • Responsible for ensuring that the hydropower plant is compliant with all electrical regulations and standards set by the government and regulatory bodies
  • Responsible for ensuring the safety of the electrical systems and equipment used in the hydropower plant, including developing and implementing safety protocols.

Education

Master of Science - Management for Engineers

Central Queensland University
Sydney, New South Wales
12.2021

Bachelors in engineering - Electrical And Electronics Engineering

PSNA College Of Engineering - Anna University
India, India
06.2015

Skills

  • Critical Thinking
  • Problem-Solving Ability
  • Customer Relationship Management
  • Conflict Resolution
  • Managing Multiple Tasks
  • Time Management
  • Organization Skills
  • Verbal and Written Communication
  • Multitasking and Organization
  • Complex Problem-Solving

Timeline

Customer Service Representative

Service NSW
12.2023 - Current

Customer Service Representative

Tafe NSW
09.2023 - 12.2023

Receptionist

Advantage Aged Care
06.2022 - Current

Electrical Engineer

Waiba Infratech
08.2015 - 02.2020

Master of Science - Management for Engineers

Central Queensland University

Bachelors in engineering - Electrical And Electronics Engineering

PSNA College Of Engineering - Anna University

Similar Profiles

CREATE PROFILE
RUBI SHAH