Adam Kerepa
Brisbane,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical or Engineering position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Burrito Bar
05.2020 - 02.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Advanced Diploma - Computer Networking And Telecommunications
Milcom Institute
Brisbane04.2024
Diploma of Engineering - Engineering
Outsource Institute
Brisbane, QLD10.2021
QCE (Queensland Certificate of Education) - Year 12
Concordia Lutheran College
Toowoomba, QLD11.2017
Skills
- Microsoft Excel
- Microsoft Office
- MS Office
- Store maintenance
- Teamwork and Collaboration
- Critical Thinking
- Microsoft Exchange
- Microsoft PowerPoint
- Understanding Customer Needs
- Policies and Procedures Adherence
- Computer Proficiency
- Documentation
Hobbies
- Reading
- Sports
- Rugby
- Socialise
Timeline
Customer Service Representative
Burrito Bar
05.2020 - 02.2022
Advanced Diploma - Computer Networking And Telecommunications
Milcom Institute
Diploma of Engineering - Engineering
Outsource Institute
QCE (Queensland Certificate of Education) - Year 12
Concordia Lutheran College
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