Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
Creative Direction and Brand Inspiration
Timeline
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Rubina Shrestha

Sydney,NSW

Summary

Service-driven and dependable Manager with a proven ability to lead teams, exceed performance targets, and foster premium client experiences. Recognized for a strong work ethic, refined communication, and collaborative leadership in fast-paced, high-standard environments. Passionate about delivering excellence in every detail—aligned with the values of heritage, craftsmanship, and discretion central to the Louis Vuitton Maison.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager

Farina Pizzeria
crowsnest
06.2025 - Current
  • Managed daily operations and team coordination in fast-paced environment.
  • Assisted customers with inquiries and provided product information.
  • Handled cash and credit transactions accurately during busy periods.
  • Resolved customer complaints with empathy and effective communication skills.
  • Collaborated with team members to ensure smooth operations during peak hours.

Sales Administrator

Pastel Beauty
Kathmandu, Nepal
01.2021 - 03.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

Diploma in Marketing And Communication - Marketing Management

Pacific College of Technology
Sydney, NSW
03-2024

High School - Business Administration

Xavier International
Kathmandu, Nepal
11-2019

Skills

  • Customer support and service
  • Collaborative teamwork
  • Strategic development
  • Upselling techniques
  • Process optimization
  • Effective communication
  • Conflict resolution
  • Time management

Affiliations

  • Avid interest in fashion and design history, passionate about the legacy and craftsmanship of luxury brands
  • Mentored many team members in hospitality leadership, customer service techniques, and POS usage
  • Independent fashion photo shoots – model and creative director, Sydney, 2025
  • Collaborated with photographers, MUAs, and stylists to bring creative visions to life across diverse locations

Accomplishments

  • Employee of the Month – Farina Pizzeria recognized (2023, 2024, 2025) for outstanding leadership, team morale, and customer satisfaction scores
  • Excellence in Customer Experience Award awarded at Farina Pizzeria for consistently positive guest feedback and resolution of high-pressure service situations.

Certification

  • Responsible Service of Alcohol (RSA) – NSW certified
  • Certificate IV in marketing
  • First Aid & CPR Certification, Red Cross Australia

Languages

English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual

Creative Direction and Brand Inspiration

Passionate about luxury fashion and styling, planned and modeled in self-directed fashion shoots inspired by Louis Vuitton and other luxury brands Developed skills in concept creation, wardrobe styling, and visual storytelling Showcased work on Instagram @rubyyaay.

Timeline

Manager

Farina Pizzeria
06.2025 - Current

Sales Administrator

Pastel Beauty
01.2021 - 03.2022

Diploma in Marketing And Communication - Marketing Management

Pacific College of Technology

High School - Business Administration

Xavier International
Rubina Shrestha