Rubina Shrestha
Sydney,NSW
Summary
Service-driven and dependable Manager with a proven ability to lead teams, exceed performance targets, and foster premium client experiences. Recognized for a strong work ethic, refined communication, and collaborative leadership in fast-paced, high-standard environments. Passionate about delivering excellence in every detail—aligned with the values of heritage, craftsmanship, and discretion central to the Louis Vuitton Maison.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Farina Pizzeria
crowsnest
06.2025 - Current
- Managed daily operations and team coordination in fast-paced environment.
- Assisted customers with inquiries and provided product information.
- Handled cash and credit transactions accurately during busy periods.
- Resolved customer complaints with empathy and effective communication skills.
- Collaborated with team members to ensure smooth operations during peak hours.
Sales Administrator
Pastel Beauty
Kathmandu, Nepal
01.2021 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Diploma in Marketing And Communication - Marketing Management
Pacific College of Technology
Sydney, NSW03-2024
High School - Business Administration
Xavier International
Kathmandu, Nepal11-2019
Skills
- Customer support and service
- Collaborative teamwork
- Strategic development
- Upselling techniques
- Process optimization
- Effective communication
- Conflict resolution
- Time management
Affiliations
- Avid interest in fashion and design history, passionate about the legacy and craftsmanship of luxury brands
- Mentored many team members in hospitality leadership, customer service techniques, and POS usage
- Independent fashion photo shoots – model and creative director, Sydney, 2025
- Collaborated with photographers, MUAs, and stylists to bring creative visions to life across diverse locations
Accomplishments
- Employee of the Month – Farina Pizzeria recognized (2023, 2024, 2025) for outstanding leadership, team morale, and customer satisfaction scores
- Excellence in Customer Experience Award awarded at Farina Pizzeria for consistently positive guest feedback and resolution of high-pressure service situations.
Certification
- Responsible Service of Alcohol (RSA) – NSW certified
- Certificate IV in marketing
- First Aid & CPR Certification, Red Cross Australia
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native/ Bilingual
Creative Direction and Brand Inspiration
Passionate about luxury fashion and styling, planned and modeled in self-directed fashion shoots inspired by Louis Vuitton and other luxury brands Developed skills in concept creation, wardrobe styling, and visual storytelling Showcased work on Instagram @rubyyaay.
Timeline
Manager
Farina Pizzeria
06.2025 - Current
Sales Administrator
Pastel Beauty
01.2021 - 03.2022
Diploma in Marketing And Communication - Marketing Management
Pacific College of Technology
High School - Business Administration
Xavier International