Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rubini Rajendran

Adeleide,SA

Summary

Dynamic Customer Support Specialist with a proven track record at IBM, excelling in problem resolution and effective communication. Recognized for enhancing customer satisfaction through meticulous attention to detail and timely issue resolution. Proficient in customer service, data entry and Microsoft Office suite, consistently delivering exceptional service in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

SALVOS
Kensington Gardens, SA
02.2024 - 07.2024
  • Promoted high customer satisfaction by providing friendly service.
  • Maintained stock levels and organized shelves for optimal presentation.
  • Assisted in inventory checks and ensured accurate product placement.
  • Supported promotional setups and maintained visual merchandising standards.
  • Collaborated with store teams to ensure seamless restocking and display updates.
  • Followed safety protocols and ensured compliance with store procedures.
  • Provided excellent customer service by understanding the needs of the customers.

Customer Support Specialist

IBM
Chennai
07.2013 - 02.2022
  • Ensured customer satisfaction through effective communication skills and problem resolution techniques.
  • Performed regular follow-up calls to check on customer satisfaction levels.
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.
  • Provided support to customers by responding to inquiries and resolving issues in a timely manner.
  • Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
  • Prepared daily activity reports summarizing activities related to customer support requests.
  • Recorded all customer interactions into the database system accurately and completely.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Participated in team meetings to discuss strategies for improving customer experience.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Assisted in developing training materials related to new products or services being released.
  • Created detailed reports on customer feedback for management review.
  • Handled customer emails and phone calls with promptness, courtesy, and professionalism.
  • Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
  • Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.

Education

Graduate in Engineering -

Anna University
Chennai, India
01-2011

Skills

  • Strong attention to detail and a quick ability to learn new processes and systems
  • Problem resolution
  • Data entry
  • Excellent interpersonal and communication skills
  • Administrative support
  • Effective communication
  • Microsoft office expertise
  • On-call phone support

Languages

English
Full Professional

Timeline

Customer Service Representative

SALVOS
02.2024 - 07.2024

Customer Support Specialist

IBM
07.2013 - 02.2022

Graduate in Engineering -

Anna University

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Rubini Rajendran