Rubnaz Kaur
Ballarat,VIC
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes. Experienced in fast-paced environments, and adaptable to last-minute changes. Thrives under pressure, and consistently earns high marks for work quality and speed. Seeking an opportunity as a conductor at V/Line to apply my abilities in customer service, fare management, and emergency response.
Overview
8
8
years of professional experience
Work History
Disability Support Officer Team Leader
Sovereign Lives Ballarat
Ballarat, VIC
12.2022 - Current
- Reported concerns and recommendations from clients and employees to senior management.
- Assisted with the development of new software products and services.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Fostered positive and inclusive team culture for support staff.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Monitored staff interactions with customers to provide real-time coaching.
- Handled escalated customer complaints promptly and professionally.
Disability Support Worker
Just Better care
Hobart, VIC
08.2021 - 12.2022
- Assisted in developing self-care skills such as personal hygiene practices.
- Documented services and collected required data for evaluation.
- Helped patients move in and out of beds, baths, and wheelchairs by following safe lifting techniques.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
Customer Service Assistant Supervisor
Woolworths St Kilda
Melbourne, VIC
12.2019 - 12.2021
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Counted and balanced registers.
- Used Point of Sale register system to complete transactions.
- Answered phone calls and responded to questions and concerns.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Assisted staff with resolving complex customer issues.
- Researched out-of-stock items to find additional inventory in other store locations.
Debt Collector Agent
Probe Collections Caulfield
Melbourne, VIC
07.2018 - 11.2019
- Prepared and mailed out demand letters and other necessary correspondence.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Investigated and resolved customer disputes regarding payment history.
- Collaborated with team members to meet or exceed collection goals.
- Encouraged customers to pay due amounts on credit accounts.
- Monitored debtor accounts for changes in status or payment arrangements.
Assistant Finance Officer
Aveta College Melbourne
Melbourne , VIC
03.2018 - 04.2018
- Prepared and presented operational reports to senior management and executive teams.
- Prepared monthly bank reconciliations and tracked cash flow.
- Managed cash flows to optimize year-end tax benefits.
- Analyzed financial data to identify trends and discrepancies.
- Used Excel to analyze and integrate data for high volume database.
- Reviewed applications against established parameters to determine approval, rejection, or modification requirements.
- Verified accuracy of journal entries, account balances and financial reports prepared by junior staff members.
Cashier/Wa/Customer Service Representative Manager
Papadam Restaurant
Melbourne, VIC
07.2017 - 02.2018
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Greeted customers promptly and responded to questions.
Education
Diploma - Community Services
TasCollege Hobart
Hobart, TAS02-2023
Bachelor of Accounting - Business Accountancy
CIC Higher Education
Melbourne, VIC11-2019
Diploma - Accounting And Finance
CIC Higher Education
Melbourne, VIC01-2017
Certificate 3 - Accounting
CIC Higher Education
Melbourne, VIC01-2016
Skills
- Customer service
- Conflict resolution
- Performance management
- Data analysis
- Regulatory compliance
- Team leadership
- Training staff
- Time management
- Organizational skills
- Record keeping
- Verbal and written communication
- Punjabi, Hindi and Urdu fluency
Languages
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual
References
References available upon request.
Timeline
Disability Support Officer Team Leader
Sovereign Lives Ballarat
12.2022 - Current
Disability Support Worker
Just Better care
08.2021 - 12.2022
Customer Service Assistant Supervisor
Woolworths St Kilda
12.2019 - 12.2021
Debt Collector Agent
Probe Collections Caulfield
07.2018 - 11.2019
Assistant Finance Officer
Aveta College Melbourne
03.2018 - 04.2018
Cashier/Wa/Customer Service Representative Manager
Papadam Restaurant
07.2017 - 02.2018
Diploma - Community Services
TasCollege Hobart
Bachelor of Accounting - Business Accountancy
CIC Higher Education
Diploma - Accounting And Finance
CIC Higher Education
Certificate 3 - Accounting
CIC Higher Education
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